Rivera Palace - Hotel in Varanasi - Varanasi, India

Thank you Hotel Rivera for your exceptional service and hospitality. I loved your service, all the staffs were very friendly and reliable. I am definitely coming back to Hotel Rivera Palace when I'm visiting Varanasi. PS: Me and my family loved your Butter Chapati!

Nice experience overall! Everyone was very nice and had a lot of recommendations. The room was spacious, had a great window and was pretty clean! Varanasi during monsoon season gets a bit muddy and it was nice to have a clean place to stay. Lastly, I recommend doing your laundry here because it was done very professionally!

The only thing good about this place is the moderately clean rooms. The location is in the smallest of bylanes of banaras where a car cannot reach, breakfast was pathetic, not one item was edible. The service of the hotel is overpriced and the staff is rude

Disappointing Stay: Rude Staff, Poor Service, Inaccessible Location and Small, Windowless Rooms My parents recently stayed at this hotel, and their experience was far from pleasant. The staff's attitude was disappointingly rude, which set a negative tone for their entire stay. The service quality left much to be desired, with numerous issues left unresolved. The rooms were cramped and lacked windows, creating a claustrophobic atmosphere. This, coupled with poor management, resulted in a frustrating experience overall. It's essential for hotels to prioritize guest comfort and satisfaction, and sadly, this establishment fell short in many ways. I would strongly advise exploring other accommodation options in the area for a more enjoyable and hassle-free stay.

This is a mean hotel. All services are overpriced. They own their own taxi and try to get you to use it exclusively. Overpriced. They charged 3750 for 30 pieces of laundry including 12 pieces of undies and socks. That's $75 Australian. The hot water is turned off during the day. They overcharge for booking boat trip. If we had found our own boatman it would have cost about 600Rs the hotel charged 1500. A mean hotel that just cares about money not their guests. Do not stay here.

Not to a good place to stay here I was 4 night here but very bed experience here .in resurant what u order and what they serve dont know and perticularly dont take any out side tour package totally use less not worth about money they charge owener reply that I have consume food and asking discount it is not true and I have any where not mention any discount but place is not suitable to stay it's clear. And people have to read other rivew and what Answer given By hotel just check and take dission

The rooms were nice and pretty clean and the food tasted good. However, room service was often slow and it took almost 35 minutes to get a flask of tea. The staff did however cooperate after our grievances were heard. The hotel is located within a narrow, dirty alley, making the entrance seem less than appealing, but the distance to the river and the ghats was hardly 200m and the hotel's relative location within the city made it a decent stay overall.

The service is excellent, rooms are good. They also have their own river facing guest house which has excellent views. There is an extensive morning buffet with a lot of options. The location is also proper, however, you need auto rickshaw or other means of transport to go the main temple or other ghats. Jain ghat and assi ghat is walking distance.