Rivatas By Ideal - Hotel in Varanasi - Varanasi, India

One of the worst hotel experiences I had. We visited Varanasi at the same time when G20 events were happening there. As a result we had to pay higher charges compared to what they normally charge. I know this as I stated in the same hotel in 2019 and 2021 as well. We had liked the location so decided to book it again. Despite the fact that we paid them a higher price, we got a makeshift room. They converted a twin room to a king room. As a result, there were no charging points near the bed. The only charging point was at the work desk. The best part was that the light switches were under our bed, literally. You can watch the video to check the same. When we complained about this to the staff, they were quite casual and it was their suggestion to post this video (and it was the only good thing they did) Definitely our last stay at this property...

I am sharing my personal experience rooms were decent but not properly managed, if I talk about services (including room & restaurant service) both are not up to the mark. As per our expenses, we are not getting that level of service, next time before checking with this hotel I will cross-check every point in prior with the management itself.

I recently stayed at Rivatas by Ideal, expecting a luxurious 5-star experience. Unfortunately, my experience fell far short of my expectations. From the moment I checked in, it became apparent that the staff's level of cooperation was lacking, and their focus on receiving tips rather than providing quality service was disheartening. I was shocked to discover that ordering baby food for my infant came with an additional charge of 500Rs. As a guest, I believe that essential amenities such as baby food should be provided without any extra cost, especially considering the high expectations associated with a 5-star hotel. Unfortunately, my experience at Rivatas by Ideal did not live up to these expectations.

The lobby and hotel exteriors were stunning. They look much more luxurious than hotels nearby. Unfortunately, the room and essential service fall short of the expectation. The room was dirty in various ways (dusts on head bed, worn-out runner on the bed and dirty carpet) and we found a lump of hair from the previous guests on the shower floor. Then, internet was horrible. I am surprised that a hotel with such exterior prestige would have such a dysfunctional wifi. We couldn't even stream Youtube and ended up using the data plan after one day. Food was okay but, pretty salty. Lastly, there are noises from the toilet and it sounded like haunted. 10/10 for lobby and exterior. 4/10 for the room and internet.

The hotel looks clean. Brownie points to the housekeeping staff. Restaurant staff is super courteous. The reception guys not so cooperative....they bluntly turn down requests and need to up their customer service game. The food needs to be cooked with more hyginene though as it may cause food poisoning. And the hotel staff isn't so cooperative then. Even though the hotel boasts of being a 4 start, it barely matches up to 3 star standards, I'd give it a 2.5.

Excellent ambience, Delicious food. Polite and courteous staff. Though the location is a bit far from temples. It has mall road nearby and the JHV mall just next to it.

Over all it was good experience to stay there...all thing were good there.... staff,rooms,food n everything was very good

Hello all recently I visited varanasi for pilgrimage trip believing online I decided to stay hotel Rivataas, never in my life I have had extremely worst experience ever right from reception to staff each one of them were worst people and specially the general manager who has no manners and respect for anyone who has no control over his mind and language talk very very rudely to every customer they claim to be star property I would not rate even to even economic Lodge. Anyone visiting varanasi please avoid this property and share the same message to your loved ones too. Emplloerye over here talk something and deliver opposite to it. DON'T RECOMMEND THIS PROPERTY TO ANYONE EVER.