Resort, Alibaug - Resort hotel in Alibag, Kihim - Raigad, India

It was very bad and sad experience. We checked in on 18th May 2023 for 2 days. They take entire payment before you check in even when 50% advance was paid on booking. Never ever seen this before anywhere. Forget about a glass of welcome drink or at least a glass of water. First thing the man on reception demanded was balance rent. No lunch and dinner was available. They simply gave reference to a hotel to order meals. Breakfast and tea was provided but there's no variety and taste was so so. Service was absolutely pathetic. Nobody seemed to be concerned. For everything you have to call them on mobile number. There's no intercom available. I have never seen such thing anywhere in India. No intercom or bell in the room. Refrigerator in the hotel was not working. Stock of drinking water was not available in the resort throughout our stay. Cloth hangers were not available in the room. Water heater jar was not working. After checking in you have to ask for Towel also. Don't expect shaving kit and dental kit or anybody to bring your baggage at the time of checkout after paying 4000 per day. Needless to say that wifi quality was poor and you have to ask for password if you want. In short nothing is available on platter. Only silver line is rooms are good considering the place. If you read other reviews, they give stereotype reply on all negative reviews saying that "treat this as isolated incident ". Funny. No wonder there was no occupancy except a couple of rooms. Owner or management should think on this. Won't recommend anyone to go to this place.

Will appreciate where it is due. I had some mix up with the online booking which they helped to sort. Rest from that point was a horrible experience. The hotel has a very poorly maintained swimming pool and they will do everything in their power to not let u enter the swimming pool. I had specifically told them I'll be using the pool at 5 pm so they added chlorine in water at that time making it impossible to use it. In the afternoon while we were resting a carpenter knocked on the door wanting to make some changes in the room. First of such experience for me. Then they shifted us to another room as apparently room renovations are more important than the guests. The staff is such a gem u can order whatever u wish to eat and they will get u whatever they want to feed, they will make an effort to ask u what u want though.

The hotel is good and rooms are tidy. The hotel is not as huge as might seem from the photos. Location is amazing. Kihim Beach is around 5-10 minutes walk. Staff is helpful and polite. Food is great. I went just before 31st Dec and for this reason had to pay 7k per night after discount. I believe somewhere around 3.5k should be the right price for the rooms during normal days.

The manager started yelling at the customers. The food was horrible. No wifi connection available. No hospitality. Bad bathroom conditions.

Best place for corporate events! We had great fun! The host made wonderful arrangements! The room was very pleasant, it was cozy and clean. Food was amazing and incredibly varied. The hotel team has always been friendly, patient and helpful. That impressed me the most!

The Food was good. Pooja had been helpful and courteous from the start till the very end. Definitely worth the money. Property is decent and staff is helpful. Definitely they are slowly raising their standards to becoming a star resort and definitely doing a good job

Not happy , I was given one room then asked to shift after an hour to another room and at night there was so much of noise outside of room they should not take couples booking if there are large groups coming bcoz it is not an pleasant experience ,just to fill the room they are ruining the customer experience , I will not go to this place again ever and I would not recommend couples to this place. Food is also below average, butter chicken was only oil and gravy nothing else and few chunks of chicken in the gravy. COMPLETE WASTE OF MONEY.

It was really a nice experience. We had our client outing in this resort and they like the pool facing rooms and the hospitality provided by the resort. They really enjoyed. Beach is just 2 mins walking distance from this resort. I would like to refer this place to my frnds as well