Regional Passport Office - Passport office in Ghaziabad - Ghaziabad, India

Pathetic office and its staff. No management and no proper system in place. These staff making fool of people coming in and never deal and behave in good way. This RPO is wasting time of common man, they will sit on application file for months and don't communicate the reason why file is on hold. No one reply to email/ grievance and calls. They trouble applicants by forcing them to come multiple times for reasons which could have been avoided at the time of actual appointment. I saw there peon at this office was asking one applicant if he had paid bribe to police for clear report or not, i was shocked to see that how can this be really happening in passport office. But yes in the end its a govt office and what else can be expected. I feel these all should be converted into private job staff so that they start working and behaving in expected manner. If possible i had given negative star rating.

So much bureaucracy pathetic services. Not at all supportive not only RPO Ghaziabad but even Customer care. It's been almost a year they are not able to update simple address which I owned previous one is my parental.

This rating, I am marking due to only single RPO office available in U.P. moreover, It's bitter truth that noone pick up call over their registered landline number in addition to online appointments are not available and already booked at 5 pm which is slot open timings. I'm sitting everyday to take a single appointment since 3 months however, it shows already booked in full at the same time. Earlier, or upto June this wasn't the case. I'm writing this finally after no solution from anywhere. Grievance is just for formality moreover people who do have contacts in RPO those people are taking an initiative to help people in exchange of money which varies case to case. I wouldn't mention more about it otherwise those Government Officer may lose their job at a time however, they are not following their pledge during work and making people suffer whosoever are having challenges with their files. It's like a second earning source for them from outside. Agents/Brokers are included in this! This department has also started corruption. Unbelievable!

One of the worst govt. establishments in Ghaziabad. They'll just sit on the police verification file for days and months for no reason even when police clears the file and sends it to the RPO immediately (I verified this with the police). PSK Sahibabad had sent the file to the police dept. within 2 days of appointment. It's been more than a month and my renewed passport hasn't been issued till date. If you want to go and enquire in person, appointment dates for RPO Ghaziabad usually have more than 30 days waiting period. Such is the pathetic state of affairs of this office. I keep getting regurgitated replies like: "Keep waiting. You'll be informed via e-mail when your passport is ready" when I enquire via the general phone helpline (RPO'S own number is out of order). They cannot/do not share reasons for the delay nor have any idea about the estimated time for dispatch. Clearly, the office bearers are responsible for this mess. Either they are callous or corrupt or both! As can be easily inferred from the other reviews; this is not an exception but a trend here. MoS External Affairs had committed to a time frame of 30 days, in response to an unstarred question in Rajya Sabha in 2022. These grievances must be escalated to higher authorities through a collective forum otherwise it'll be business as usual.

So many negative reviews, but my experience was really different. I visited RPO on 06 Sep, 2023. I booked appointments online 1 month ago. Passports of both my daughters were under review for almost 2 months. I found staff was very co-operative. Person sitting at counter no. 7 is very helping guy. Gentleman at counter no. 4 is the busiest person, but very calm and professional in his work. Superintendent Maa'm was very kind, although speaks less, but her work speaks more. In one go she guided for rectification and problem was solved. One more person, probably a senior attendant, who will be calling out names, is very interesting person. He helped many people in filling forms, guided them to right counters/rooms and managing crowd at counters.. so many parallel jobs at a time with perfection. PA to Passport officer, a young guy, very cheerful, a careful listener and very kind. He really helped me a lot after listening my case. One Passport I rceceived after 4 days and another file status is now "Passport printed" (after 10 days) and I hope dispatch will be done in early next week. Guys please don't be afraid by reading negative views about RPO. As crowd is there, so it takes time. You may need to visit a few counters and rooms. So go there with mentally prepared for 3~4 hours. Depending on issue in your file, it will take time. Thanks

I am highly frustrated now Its more than 4 month Still RPO not processing my Passport , Multiple visit done but they always advised to book appointment tried number of efforts exact at 5 PM no luck for appointment its says already booked , email dropped no response , Stuff not co-operating as well , Request raise at Grievance portal even resolution date passed by 15 days no solution at Grievance Portal.@Hey RPO office please help my salary been hold last 2 months now , Where will i go now ?

They never pick calls and most of the times it is out of order. In today's time also you have to visit physically to verify when things are happening online. They never respond to online complaints lodged. Great services indeed.

0*RATING Getting US VISA IS EASIER THEN GETING YOUR INDIAN PASSPORT ESPECIALLY FROM #RPO #GHAZIABAD APPLIED 4 FAMILY PASSPORT FROM HERE AND ITS 3MONTHS 3 INQUIRY VISITS + 3CLEARED DISCREET POLICE INQUIRY SENT BY MY S.P OFFICE TO PP OFFICE BUT ALL GONE WASTE 3TIME POLICE INQUIRY IS NOT A JOKE BUT WITHOUT ANY CRIME ITS FEELS LIKE I M A BIG CRIMNAL OR TERRORIST ITS WARRNING ESPECIALY FOR OUTER STATE DONT EVER APPLIED PASSPORT FROM HERE OTHER WISE YOU WILL FOUND YOURSELF IN A LOOP HOLE LOST YOUR PRECIOUS TIME+MONEY THIS PASSPORT OFFICE IS A HELL RUN BY LAZY RUDE BEHAVIOURED CORRUPTED EVILS