Primus Super Speciality Hospital - Private hospital in New Delhi - New Delhi, India

My mother got knee replacement on 28 august 2023. Before knee replacement they will take you in full confidence...tell about their doctor he has done this he has done that blah....blah....blah and when you meet the doctor or listen stories about doctor from their staff you will be say kitna Bda doctor h and try ki surgery toh isi doctor se krwani h...and doctor will also say you will start running in 2 months but its a long procedure till now i think 4-5 months according to my patient condition and may be the doctor is great but till now he is nothing as m mother is in extreme pain. Story starts after knee replacement some side effects they don't tell you which last for a week or two which is fine but atleast tell the patient and after knee replacement believe me your patient have to face severe pain which make you to CRY ALSO and they will say " pain toh hoga hi"...and ask you to come to hospital. In emergency "doctor will say she is having Psychological pain or anxiety and will ask you to get appointment to Psychiatrist...you will go back to your home thinking may be possible and doubt your patient but believe me its not Psychological pain they are fooling you.. day by day the pain gets worse and when you call them again the same story aak you to come to hospital and When you reach the hospital no priority to post replacement patient they will ask you to get billed and till your number came other doctors get signed off....then again you have to drive 2 hrs come next day and again the same procedure go to billing counter which takes minimum 30 minutes to get billed. Doesn't matter what the condition of your patient or how much pain he/she is going through. Just sit and wait for your turn luckly your no. Came easily in 1-1.5 hr after your billing...THE WHOLE SCENARIO is that they need new patient so that they can EARN more and BELIVE ME THEY ARE FOOLING THE PEOPLE . I recommended you to look for a better hospital as you are paying high which can give you hospitality also. All docotors are good the procedure is same..but look for hospital which will serve you better after replacement / surgery. PRIMUS IS SO POOR IN HOSPITALITY AND I WOULD NOT RECOMMEND ANY ONE IN MY LIFE.

I wanted to visit the skin doctor. I called to make an appointment. The person who picked up the phone said that I can come at 5 p.m. the same day. He emphasised on the time, otherwise the doctor would leave he said. When I went there at 5 p.m. sharp. The admin told me that doctors leave after 2 or 3 p.m. They asked me which no. I called at? I showed them. It was their no. They asked who did i talk to? As if i would ask the name of the person. You could imagine my rage. This was my experience with their staff. That one admin staff member to whom i told everything, said that I could come the following day and i wouldn't have to stand in line to take an appointment. He said that 'he would take care' of it, that he would let me go first. The next day i went there. That person was nowhere near the counter. So i had to stand in the queue again and take appointment for the skin doctor. When I went to upstairs, that same admin guy only acknowledged me and he didn't even let me go first as promised. No apology. Nothing. Moreover, the doctor came late. Doctors are good and experienced. But some might add on a few unnecessary tests just to make the most of the situation.

My experience at Primus Hospital for my kidney transplant was nothing short of extraordinary. From the moment I walked through their doors, I knew I had made the right choice. The entire staff, from the receptionists to the surgeons, treated me with the utmost care, respect, and professionalism. The transplant team at Primus Hospital is exceptional in every way. The surgeons are highly skilled and experienced, and their expertise in the field of kidney transplantation is evident. They took the time to explain every aspect of the procedure, alleviating any concerns or fears I had. Their dedication and precision during the surgery resulted in a successful transplant, and I am forever grateful for their efforts.

Upon my first consultation, Dr. Chopra took the time to thoroughly explain my diagnosis, using clear language that demystified the medical terminology. He patiently answered all my questions, no matter how trivial they may have seemed, and alleviated my anxieties. What truly stood out about Dr. Chopra was his approach to treatment. He didn't rush to prescribe a standard treatment; instead, he meticulously evaluated my unique circumstances, considering not only the medical aspects but also my lifestyle and personal preferences. This patient-centered approach made me feel like I was an active participant in my own care, and it filled me with confidence. When the day of my cardiac procedure arrived, I had complete faith in Dr. Chopra's abilities. The surgery went smoothly, thanks to his surgical precision and the state-of-the-art facilities at Primus Hospital.

Had a horrible experience in the gynaecology department of Primus. Had gone there for consultation and doctor Rashmi was very taunting, very rude and also body shamed me for my weight gain which was due to medical reasons. Also, the eye doctor of Primus Dr Saurabh Varshney gave me my mom wrong eye power detection. When we got it checked from 2-3 other doctors, our power was much less. He also was very rude. Very unsatisfied with both the departments. However, I'm still giving Primus a 3 star because the ENT department is just amazing. I had gone to Primus for my ear problem and Dr Ankush Sayal was very kind and cured me very soon. His medicines worked like magic. He was very sympathetic towards me because of the problems and he gave adequate time to understand my problem. I request Primus to improve the quality of services of their Gynaecology department and Eye department because the experience was nothing more than terrible in those departments. Patients should not be treated in an impolite or rude manner and should not be made fun of because of medical reasons. Your ENT department is amazing with doctors like Ankush Sayal. I hope the gynaecology department and Eye department improves their behaviour and also their treatment instead of demeaning patients.

It was my first visit to Primus. It was for my Medical Appointment for Australia, initially I was unaware about how to get assistance, but there were many Help Desks which guided me, and there was a faculty named Neha ma'am, she helped me out through every procedure and appointment for all the Checkups. Very well-rounded management!

My experience with Primus Hospital's Cardiology Department was nothing short of amazing. Dr. Vikas Chopra and the entire team provided me with exceptional care during my heart surgery. Their attention to detail and dedication to my well-being gave me confidence throughout the process. I'm incredibly thankful for their expertise, and I'm now looking forward to a healthier future.

I have very bad experience. On 8 October 2023, my younger brother was admitted in this hospital after severe heart pain. Doctor suggested insertion of two stunts immediately because there was no other option. So they started to to do so. But just after completion the insertion of stunts my brother felt again severe pain. I ask doctor to do something for his relief but he said sometimes it happens in some cases it be stopped after some time but he was wrong he could not understand the problem and my brother died with in 10 min. This was the time when doctor should understand the actual problem, it was totally lack of experience, knowledge. Perhaps if we were in other better hospital, today my brother was alive. So I will request to all don't visit this hospital, it has no well experienced doctors.