Prima Diagnostics Yelahanka - Diagnostic center in Bengaluru - Bengaluru Urban, India

I hope this review finds you well. I am writing to express my concerns about the recent experience I had at your diagnostic center. I believe it is important to provide feedback in order to help improve the quality of services for both current and future customers. During my recent visit to your center, I encountered several issues that left me quite dissatisfied. I would like to bring these matters to your attention in the hope that they can be addressed to enhance the overall customer experience. Unsatisfactory Service: The level of service provided by your staff was subpar. There seemed to be a lack of professionalism and attention to customer needs. Communication: I found the communication between the staff and myself to be inadequate. Clear explanations about the procedures and results were not provided, which led to confusion and frustration. Hygiene and Cleanliness: I also noticed some concerns regarding the cleanliness and hygiene of the facilities. This is a crucial aspect, especially in a diagnostic center, as it directly affects the health and safety of the customers. Restrooms are very badly maintained, with no scope of improving. They are not investing in good condition housekeeping. Timeliness: The appointment I had scheduled was not honored at the designated time, resulting in an unnecessary delay in the process. This is an inconvenience that could have been avoided with better scheduling and time management. Crowded: This place is filled with corporate employees and it's the game of numbers on the weekend and they just are over loaded with tests and poor consultation and reporting timelines. It's free from companies and employees find the weekend as the best option. I believe that constructive feedback is essential for any organization to grow and improve. I hope that you take my feedback seriously and use it to make the necessary changes to provide a better experience for your customers. I look forward to seeing improvements in the future. Thank you for your attention to this matter. You must reconsider this center, since it's too economical. They are mainly concentrating on quantity and not quality. This complete review is based on my personal experience with this diagnostic center.

Everything is good but timesense they don't have. I was waiting for usg scan with full bladder but doctor has not come yet [ they it will be start by 9.30 I'm writing this review at 10:10] irresponsible on the timing. The owner should take action on this. Is this a joke for them to hold a bladder for such a long time.? So many people waiting for scan might be.

Very irresponsible staff they lie wait time almost three times they said drink water came at 10:30 am billing done at 11:30 they so rode as off they giving every thing free after 11:30 waiting time was till 1:50 called for scanning report might be evening they have big diagnostis only two ultrasound room totally staff they not able listen words of us.. Worst experience with prima.

All the scan rates are higher and staff are worst. Money minded people inside. They choose the rate as they wish and based on situation asking more. They will say first, you will get report in 10 to 20 mins, after the bill and scaning done, they will say u have wait for 1 or 2 hours or come tomorrow. They will play with you and made you helpless. Staff are well trained for these play and make you more sick. For my mother, I did ultrasound scan for 1900 but outside it is 1200 to 1400. Continued by FNAC, they are telling around 6000 to 7000, I checked outside it's only around 1000 to 1500. I shocked, they understood my situation, pricing more for second test. I got doubt, checked in internet and other scan centres, it was not at that costly as prima diagnostic telling, they will play with your situation and grab your money. I understood that, I did FNAC test outside bd they did well given detailed report within 24 hours. Better suggest your doctor who are writing Prima diagnostic, tell them about these scams. They are playing with health and money. Better avoid prima, there are other good pathology and diagnostic centers within 2 kms. They are excellent compared to prima. I suggest to people, If you wish to loose money then go... Its about your health.

Staff members are very friendly and professional. They have quite reasonable prices as well. Only drawback is that they don't have appointment system so you need to visit the diagnostic centre and ask them when is it available if it is available at the time of your visit especially for MRI as it a quite some time. Parking space is also available.

2 months back, my daughter suspected for urinary infection. Dr. Vyshak advised to undergo scanning. Scanning report suggested she has system of kidney infection which scared us. Based on their report doctor has incorrectly advised us. Next day, we had done scanning other centre (2nd opinion) close to this centre which confirmed no issue and normal report. Besides this, we also consulted doctor in hometown on the scanning report, advised that report totally incorrect as child was behaving normal. Suggest to be cautious on their report and always take wise decision. i have going to this centre even if doctor recommends.

Staff or reception people are very aggressive and they don't have common sense to inform the procedures. Management please look into this. After investing too much on infrastructure, if you don't invest good amount to good people, it's a loss. I repeat, reception people are aggressive and don't have concern on patients

My wife and I visited Prima Diagnostics, Yelahanka, to undergo ECG and Echocardiograph examinations on 9 June 2023. A lady staff met us near the reception counter, helped us fill out forms, and answered my questions. The charges for the tests here are very reasonable. We waited about twenty minutes to commence the tests and received the reports after forty-five minutes of the tests' completion. As a whole, it was a pleasant experience. Thanks to the management.