Prem Plaza Hotel - Hotel in Karnal - Karnal, India

I recently had a one-night stay at Prem Plaza Karnal hotel with my wife, and I would like to share my review: Positives: The hotel offered nice, spacious, and hygienic rooms with all the necessary facilities. The breakfast buffet had a good variety of options, and the location and ambience were excellent. Room for Improvement: The valet parking system was not up to par as they left my car outside the hotel instead of parking it inside after the rush was cleared. Moreover, they provided mini bar items and snacks in the room without our consent and later charged for them at check-out. To enhance guest experience, the hotel should either avoid placing such items in the room or ask during check-in whether guests want them. Alternatively, they could charge for the mini bar items during the refill, ensuring guests are informed of the charges beforehand. Long Check-out Process: During check-out, it took an uncomfortably long time as they sent a person to check whether the mini bar items were used or not, resulting in unnecessary delays and discomfort for the guests. The hotel should review this policy to streamline the check-out process and ensure a more pleasant experience for their guests. Staff Experience: The reception staff was a bit rough, and they didn't assist with our luggage during check-in or check-out. Additionally, it seemed like their behavior varied based on the appearance of the guests, with a different approach towards 'well dressed ' people compared to others. I believe the owner should provide proper training to the staff regarding courtesy and unbiased behavior towards all guests. Overall, it was a pleasant stay at the hotel, but there are areas where improvements can be made to enhance the guest experience. By implementing the suggested changes, the hotel can create a more transparent and satisfactory stay for all customers.

Super nice hotel! Great location, really pleasant and clean rooms, delicious food, amazing decor and awesome well kept bathrooms, but the thing that makes this such a great place to stay are the staff. All of the staff are incredibly helpful and generous with their time and service. The morning buffet served for breakfast is the best part to start the day. Overall my experience was brilliant and enjoyed my time. I highly recommend this hotel to everyone visiting Karnal. This is the best hotel of Karnal. Thank You!

The location is good. Vallet parking. The food was good, but the service was slow. In a party of 100 people, the pizza man was making one pizza every 15 minutes.

Reception staff behaviour is not good. They don't know how to talk to guests. They asked to vacate room without any prior information. They said they have booked all the rooms for a marrishe so they cannot allow me to stay. But I already had a booking for that day.

Room was neat and clean Hotel ambiance was also cool but receptionist behaviour was very rude and unprofessional

Fine dining at its best in the town around, food is amazing and the service as well. Please try their signature soups and Chinese starters. The only thing that was over done was their loud band. They need to keep it low as it's not an Indian wedding !!! We are there to enjoy the food and have a good conversation.

I have visited with family function and had a wonderful time. The food was fantastic and the service was impeccable. I would definitely recommend this place to anyone looking any function.

Hotel ambience is great. Good Service. Food price is little bit high