Park Ornate Hotel - Hotel in Pune - Pune, India

Room was good for the price. Everyday proper cleaning was done even in our absence. Breakfast was good, also staffs at the restaurant. Only bad experience was with one of the lady receptionist. Felt very rude behaviour on an enquiry regarding extra person stay. Receptionists are the first point of contact for any queries of the guests. They should be trained to be polite and patient enough to answer the queries. So giving 3 stars for the service.

Dual standards of customer service with respect to guest visitation policy. The reception desk does not have documented policy available and refuses to allow communication with their manager. Poor customer experience because of stringent rules.

Disappointing experience for dining, had been to seasonal tastes restro and the food variety was less attractive and not for the people who live for food. Accomodation was okay, but they charged me 1000/- rs extra for 1 hr for my guest visit and I had to reach out to the managers multiple times for settle it he was not available. I had to ask multiple times that hotel doesn't charge for guest visits. Overall I was expecting a much better experience from the so called best in business community but highly not recommendable at all.

Rooms were good Staff were good They are delayed most of the time in providing services, for food we had to wait 40 minutes after the order. Our card keys were not working and we had to wait 20 min outside our room to get it opened.

If there was an option, I'd rate this place in negative. We stayed here once with a family and booked 6 rooms. Had an awful time with A/c not working, or fridge not working and getting the rooms changed repeatedly. Next time we came again and due to urgent requirements and location constraints, we booked this hotel again. This time 2 rooms and the issues still remain as is. The staff is absolutely non Co-operative. Their ACs are perpetually shut down and so is their kitchen. I hope the hotel too shuts down soon. Book a road side dormitory but don't ever pick this hote for your stay.

Over priced average place to stay. Breakfast and food is not good.

They have really maintained the hotel very well, the staff is very courteous and professional, the rooms are very nice. They could do better with amenities like Gym or any other small kids area (even though I didn't see many kids, but I traveled with my kid). The breakfast was very nice and they could add one sweet in that would make it complete. Without sweet, it felt something was missing. I can certainly recommend to someone who is traveling for business purpose or as a couple. Not suitable for families with kids.

Nice stay ... Managing very well .. trained staff ... Rooms neatly maintained ... perfect for Professionals ...