PANAMOOTIL INVESTMENTS HOTEL PARK RESIDENCY - Hotel in Kochi, Ernakulam - Ernakulam, India

I checked into this hotel at 8am on a Saturday morning, and the staff were happy to let me check in early. However, when I checked out the next day at 12pm, they told me that I had to pay half of the room rate for another day, because I should have checked out at 8am. I was very surprised by this, as I had never heard of a hotel charging for an extra day if you check out before noon. I tried to explain to the staff that I had checked in early, and that I had not been informed of any policy about checking out at 8am. However, they were not willing to listen, and they insisted that I pay the extra money. I ended up having a shouting argument with the staff, and I eventually left the hotel without paying. I was very disappointed with the way this situation was handled. The staff were not warm or welcoming, and they were not willing to listen to my explanation. I would not recommend this hotel to anyone, and I would give it a rating of one star. Pros: 1. The room was clean and comfortable. 2. The location was convenient. Cons: 1. The staff were rude and unhelpful. 2. The hotel had a policy that I was not aware of, which resulted in me being charged for an extra day. Overall: I would not recommend this hotel to anyone. The staff were rude and unhelpful, and the hotel had a policy that I was not aware of, which resulted in me being charged for an extra day. I would give this hotel a rating of one star.

Horrible experience.. very bad staff.. they made payment before checking in.. when we reached room the washroom door was complaint.. but the staff was not ready to change the room nor return the payment.. we had to leave the hotel without stay and with full payment.. not at all recommended..

Good Hotel with neat rooms and professional staffs. Good Location in the town centre with access to metro station. Resonable rates!

Good place to visit with friends. The room service should be improved a bit.

I stayed at Park Residency in Room:204. Please see the below cons and pros before booking Pros: Friendly Staff Cons: 1.There are many small openings in the room due to which there is alot of mosquitos. 2. Large compressor kept on the balcony which is very noisy..u can't sleep 3. Centerized AC which is set at 16degC. Bring sweaters if ur booking 4. Many people smoking on the corridor which any restriction 5. Never bring your family.

Rooms are clean and staff behavior is very good.

hotel is decent. good service. we didn't get hot water for shower. corridor and rooms were stinking of cigarettes smokes.

Service is ok ok Before food is very tasty .Now a days they had increased charge and food is too bad including parotta...