OYO Townhouse 81740 Hotel Maya Crystal - Hotel in Kanpur - Kanpur Nagar, India

This property is besides a Haspital in Kidwai Nagar, property is excellent, the owners need to enhance more facilities to get more revenue, needs better housekeeping intiative, Lifts to be provided, rooms are good but needs some make over (finishing touch).

It was a great experience. They have luxurious rooms .neat and clean Bathrooms and pleasant atmosphere I got a free cup of Coffee .The taste of coffee was average if i am talking about coffee how can i forget to say thanxx to staff they have such a cooperative staff .The best thing i like here is the behaviour of"team Maya Crystal"

Hotel staff is take booking but they are denay to do check in and asking for extra money and talking rubbish and this hotel is also not safe and hotel staff is miss behav with costomer and taking rubbish I want tell to every one don't take this hotel hotel room are dirty like blanket , pillow everything

They dont accept oyo booking and i dont understand why oyo is not looking on this matter. As its very important to look on this . Hotel always deny check inn. I love my city so much but i dont understant why people lack proffesionalism here. Hotel authority should keep a check on staff.

1. hotel room and hotel building not matched with online photo, and it is very difficult to track location from google app. 2. hotel staff not receiving phone for locating the hotel. Finally i canceled my number of bookings.

Pathetic. Without prior intimation, they cancelled our booked rooms. For which, advance payment was also done. No lift present, so you have to go 2 floor upstairs, Beware if you are coming with high luggage for staying. As per locals, it's a famous place for couples and it was pretty evident in front of us. Also rude behaviour from receptionist.

Terrible hotel. Its actually not even a hotel. Dont waste your time and money. We arrived there at property at 5pm and the room was not ready because they gave our room to a couple on per hour charges. They had us waiting in the lobby with no chairs. So we stood there for an hour and 40 minutes before they could get us the room. The receptionist has no hospitality sense whatsoever. He was texting someone when i approached him upon arrival and he didn't even pay attention until he was done texting, let alone welcoming us. He never once apologizes for the inconvenience, instead he kept arguing with us. The bedsheet was dirty and ripped. No toiletries in the bathroom. No kitchen on site. Only poha in the breakfast, that also available only after 09:00am. Mind it, rooms are on 2nd floor, with no elevator or bell boy on site to help with luggage

I have stayed in this hotel 5 to 6 times, I liked the arrangement here and I was very impressed with the cleanliness here. The reception staff here is as I remember, his name is Rishi, who deserves a best post, his behavior is very efficient