OYO Townhouse 407 Legacy, Civil Line. - Hotel in Prayagraj - Prayagraj, India

The hotel hiegene is pathetic, there were vomit, dirty water on the entrance floor. Rooms were very dirty. Pathetic staff ... Not responsible. They even had the audacity to tell customer that staff is sleeping, hence not available for cleanliness. WORST EXPERIENCE!!

I just book hotel from oyo and the hotel charge me extra 500/- for staying and I've have no other option so I just stayed there then I ordered Maggie and that was totally messed up and the food quality was also low it was worst experience of my life and I never stayed there again and I suggest everyone whose reading this not to stay there

Not a very good experience. Staff behaviour not at all good. Rooms condition also not upto the mark. The bathroom door knob was broken. The only good thing is the Location.

Hotel is good location, but hotel service was not good , restaurant in hotel have lack of professionalism, reception and restaurant are not belong to same person so their service was not good , when you book hotels from oye , the will not give room , they have arrange room after 1 hour , also basics of hotel staff was not trained manner , ..overall experience was bad

It was complete OYO experience after sale, I mean you are own your own we already made sale. OYO customer care is so complicated, I mean they ask you for PNR number which can't be copy pasted from mail. Imagine you are sitting in taxi and calling customer care. Hospitality is awful. I booked their best room but room provided to me was not that, on inquiring front desk told me,all room are same, rate diff is just marketing Gimmick. In my package free breakfast was included hospital staff tol me it's chargeable. One can't argue with them for everything if mentality of service provider is just fleecing customer. Above all they don't have branding of OYO outside hotel. Photo attached is supposed to be three bed.

Before I start the review of the room. I'll simply say avoid this hotel if you have a two wheeler. There are many great properties in Allahabad where the staff is very cooperative and understanding. My scooty was damaged by a dog and even though the front office staff took responsibility of it, after seeing the damage told me that a board is there which says parking at owners risk. They accepted their fault as well and the owner of the hotel agreed to repair my vehicle as well but later refused. I'll sincerely say that take a property with a parking where your vehicle won't get damaged. Now coming to the hotel review. The staff doesn't help when there's an issue related to room. There was no towel and soap and it took them 1 hour to solve that and then also gave only one soap. AC's remote was not working and even after complaining it was not resolved.

TOWNHOUSE 407 LEGACY, CIVIL LINES, PRYAGRAG: HORRIBLE PROPERTY ROOM # 105 WITH DIRTY AND TORN BEDSHEET, DIRTY & PALE PILLOW COVERS, DIRTY TOWELS. EVEN THE ROOM WALLS ARE DIRTY. MOREOVER, WE PAID BOOKING AMOUNT 100% IN ADVANCE AND AT THE TIME OF BOOKING THE BOOKING EXECUTIVE CONFIRMED THAT BREAKFAST IS INCLUDED IN THE FINAL PAID AMOUNT BUT THE OYO TOWNHOUSE MANAGER CATECORICALLY REFUSED TO PROVIDE BREAFAST.

It was not clean and smelling very bad room and washroom. Bedroll and blanket was dirty and smelled bad. Receptionist talking very rudely. Tv was there but remotes are not available, I asked 2-3 times but did not provide.