OYO Townhouse 024 Sector 47 Gurgaon Near Omaxe Celebration Mall - Hotel in Gurugram - Gurugram, India

Room was not cleaned, room service was very poor. AC stopped working for couple of hours and I couldn't sleep for which i took the room. Also I called up your customer care to get invoices of my stay this time and for Apr as well however i didn't get invoice yet. Regards Kapil

Neat and clean room service good kamal Mehta is very good person front desk manager Ashu saini good behaviour nice palace

I really had a very bad experience. This place is a typical oyo only for couples looking for action. Rooms and washroom are very dirty with Tabacco and oil stains on the sheets. Won't recommend this.

I was charged extra for the stay. They said that they don't offer the stay at the oyo's price. I was also charged 300 for early check-in. For both the things no receipts provided. Hotel staff was very rude not only to me but everyone. Everytime i passed by the reception someone was having an argument with the reception guys. I stayed for more than one day. No cleaning done in between. Room phone was not working. AC and TV not working ( in very pathetic condition). All the rooms were full of cockroaches and no towel was provided. Water bottle is for 30 rs. No other option to drink water. I think they enjoy bothering customers. I paid through UPI payment and the other day 2 girls were denied for UPI payment they said only card and cash. The hotel is also used as marrige hall. All in one it feels unsafe there. The hotel staff is rude from the very moment you walk in so how can you complaint about anything. Bad experience.

Everything was fine there but AC was not working in our room. There was no tissue paper in the bathroom. I talked to the management about it many times but kept ignoring it every time. And in the end the experience there was fine. And the breakfast provided by the hotel was good. Overall I would like to give it 4 stars.

It was my first time I visited the Oyo of gurgaon it was in Sec 47 near Delhi Public school. The building was really big and looked well maintained.When i entered in the building it was neat and clean. I went to the reception i booked the room they asked me to show to ID proof and later they gave me the room It was really nice.The room was very clean every thing was well maintained. I order food also the quality of food was also nice and specially the staff they were really Helpful.

The overall experience for the stay was not up to the mark by any standard I had prepaid my entire stay on OYO and the application stated that my booking was confirmed. However, when I reached the hotel, the receptionist asked me to tell how much I paid for the hotel, and if the payment wasn't enough for them, they will not allow me to get the required room I had already booked, confirmed and planned my trip around. Not only this, but the staff was very unpleasant and did not have the proper courtesy to talk to a guest. There were multiple guests who complained about certain receptionists and their behavior. Overall, the rooms were decent, but the stay was unpleasant and I would not recommend booking this hotel if you are looking for a 100% confirmed stay as they feel they reserve the decision to cancel a confirmed booking and then speak to the guest in a condescending manner

AC doesn't work. They do not clean the bathrooms or the bedsheets. There were hair in the bathroom, and some stains on the bedsheets. Also they'll overcharge you once you reach the hotel. And they've also removed the tag of "Townhouse" and made it into some local wedding hotel.