OYO Townhouse 020 Huda Metro South City 1 - Hotel in Gurugram - Gurugram, India

I have visited this place once but really loved this hotel. Their room service is good and they have great breakfast and lunch options as well.

The property has an in house restaurant but the food is pathetic. The staff is very laid back and always forgetting something, like they won't bring the spoons or the glasses and we having to call the reception again and again. The bathroom was very badly maintained, not clean at all. The balcony looked like it has not been cleaned for over a month. The room is pretty spacious but does not have basics like a fridge. In spite of telling the staff again and again that we want cold water, they would invariably bring normal water. Half the lights in the room were not functional. We had very noisy neighbours probably having a party who kept us up till 3 and it did not look like the hotel was too bothered by it. The property is overly priced for what they are offering, one rather spend a 1000 more and go to a hotel where the stay should at least be comfortable and clean. Overall we were not happy with the property and the way it's being run.

The place was comfortable and room service was good... No food is allowed from outside, but the food from their own restaurant is great, the prices are not too expensive and the quantities are good too. The outside view from window is dependent on the side of room you get, ours had a building adjacent and the window wasn't usable because of it, people could've peeked inside if the curtains were removed... The only problem is the location, it is a bit hard to reach to the hotel and it is not visible from the outside, you need to be near it to notice the building. The check in and check out processes were quick and easy, overall a good place to stay.

Totally Disappointed by Oyo Rooms! (I don't want an automated apology response for this review) There are numerous poor reviews about the food quality at this hotel. Why isn't it improving??? FOOD WAS PATHETIC AND STALE. Just so poor. They organize small parties and get togethers, and store the food which is leftover, common items like Dal makhni and shahi paneer and chicken etc. I ordered a non veg thaali and shaahi paneer and Spring rolls in starters. The food was just so tastless!! I guarantee it was more than 1-2 days old. That too...they charge exorbitantly for the food and cant let you order from outside! Just so pathetic!

Rooms were of good size. But had a very bad facilities.. like rooms doesn't had towels while checkin.. got to know some rooms had sewage problem later the false ceiling at the banquet hall fall down due to the same problem. Rats were also found in few rooms. Lifts were not avaliable during my 2 day stay. Breakfast was complimentary but very limited options. Lunch and dinner was very good. Overall avoid if possible. I have given 2 star 1 each for room size and food quality. Rest all meeds very high attention for improvement. Hope this helps someone.

Not great, but had a good experience staying at this place. Starting off with the locality, this place is at a not so good locality as seen in the pictures, but the interiors of this place is absolutely amazing. A small (rather very small) garden is maintained at the entrance where you could not stay long even though you wanted to. But the best thing about this place is the working staff(the cook, room service, security, receptionist, etc). You will be amazed by the well mannered staff and gentle behaviour of these people. One extra star only for these lovely people.

The hotel is well made but can improve on cleanliness and overall hospitality. The breakfast had mutliple options but everything was below average, oily and the butter was more like margarine than real butter. Suggest to reduce spread but make it high quality.

Stay was polish type. They need to work on their lift. When we entered room even water bottles were not there. They do take time in sending food. There breakfast menu is also not good. They need to work on their breakfast menu. Otherwise the things I ordered, spring roll noodles were good. Coffee was also fine.