OYO Shashi Hotel - Hotel in Mathura - Mathura, India

Room charges are from 2000rs which is not worth the price. We had booked 2 rooms and in one of them ac was not working. And jet spray not working in any of them. Filthy rooms overall. Blanket seemed to be not washed, bleached towels and disgusting washrooms. Forget about included breakfast they charge for basic aminities like a water bottle. No, not the extra one.

Very bad experience, filthy rooms, no service not even towels were given. Bathrooms were disgusting. Zero room service, no water and forget hot water. The charges are 2000 per room, they did offer a 500 per room discount for a 6 hours stay but trust me it's not even worth 500 per night. Do not stay here ever.

Pathetic, poor, filthy, worst experience of my life. They charged extra for the rooms which was not worth it but every other was full, we had to pay the amount. Rooms were so small, smelly, and washrooms dirty. Flush was not working, they had central AC which they dint even bother to open. Pillow and bedsheet were dirty and the staff behaviour was very rude ...and they charged extra 1600 for 4 hrs extra to stay in the same room ...don't waste your time and money here ...never ever

I can't give even a single rating for this hotel. They have first asked for more money during check in otherwise they told us that they will cancel our booking. After making payment we are alloted a room. There is problem in AC(not cooling), TV has no dish connection (basically dbba tha), charging point was damaged, washroom was also damaged, room size was too small, wifi is pathetic. One suggestion from my side if you don't have capacity to manage hotel then don't do this. If you thinks low management of the basic things in room will benefit you in money then you are doing wrong business because from next time customer even don't want to see your hotel's building from outside.

Arrogant staff non co-operative behaviour toilets were very dirty,Phone was not in working state to order or for room service,Lift facility is not there ,After i booked this hotel through Oyo they charged amount in extra. They have no respect for guests and Oyo team as well as they charge extra when guest come for check in else they upfront declines or not accepting booking. It's a worst hotel experience of mine. If you don't wants to ruin your trip,It's me & my family recommendation please do not stay here.

My experience was outstanding. Me and my sisters stay there and we feel very comfortable. Staff is very polite humble helpful and warm hearted. Location is too good, on road. Food is good According to price fantastic hotel and budget friendly food too. If anybody want to stay in mathura visit hotel shashi residency. I'll come back soon Thanks for make us comfortable like home Thanks team shashi residency.

I booked one room for one night in this hotel from agoda app and it was prepaid. When i reached the place the receptionist didn't allowed me to checkin. He denied the booking. He was very rude and was very ill mannered. I would suggest everyone to never checkin in this hotel. And never book hotel through agoda they are all fraud. The receptionist was saying we stopped taking booking from oyo and agoda...wen i asked for refund, he told i didn't took your money, u booked from agoda ask them....they were all making fool nd are frauds. 1star is also alot for this hotel. Never ever book this place. They are worst.

One of the worst property i have been stayed ever. Staff is very rude and not listening to your voice ever, start argument instead of polite behaviour. Don't stay at such poor property.