OYO Ruby Grand Inn - Hotel in Hyderabad - Hyderabad, India

One advice - avoid booking it online. My booking turned into a nightmare due to a severe breakdown in communication and support from both the property and OYO. I had made a booking using Agoda. On the day of arrival I tried to contact the property to inform them about my late arrival. Shockingly, there was no direct contact information provided in the booking details, leaving me with no option but to call the central OYO helpline (managed to get it from Agoda because the number provided on Google Maps was of no help at all). The OYO helpline experience itself was frustrating, with numerous attempts needed to find someone willing to assist. Even after reaching an executive, they were unable to establish contact with the property manager or area manager. Upon my late arrival, the reception at the property refused to acknowledge my booking, insisting on a balance payment for because the price I booked this property was complimentary and was not their official price. After considerable back-and-forth with the OYO helpline, an alternative accommodation was arranged. I now have serious doubts about the reliability of both OYO and online platforms in ensuring a seamless booking process at such properties.

Such a worst room in Ruby grand, no proper lighting, in bathroom nothing working, no lights in bathroom, such a worst experience. Also the price shown in OYO is fake and they take extra money when we reach the hotel, as they know that we have already paid online and sure that customer has to either pay or will leave the paid money.

The experience was so bad that my brain doesn't even wanna remember it, Smelling room, Very slow WIFI, broken TV, darty bed, bed bugs, arrogant staff, you can also find used condoms under the blanket. They also will ask for more money even if you have paid online, the hotel is available for online booking but they won't accept. I think the hotel needs to pay people to stay here rather than asking for money. And yes the rates online are fake the actual charge here is 1500 for the AC room and 1300 for Non AC.

Cheating - Oyo rooms listed property with less price, after checkin property manager charged more than quoted, this is happening many times to many oyo rooms. oyo customer support not taking care of such complaints. This is cheating....

I booked this from oyo and prepaid for my bookings. After I reached the venue they told that they have increased the price and I have to pay extra 3000 rupees then they will allow checkin. Scamming people in the name of hotel business. When I complained about this to the oyo, then after cross validating my complain, oyo informed me that the property manager said I had extra people with me that's why they did not allowed check in.... typical behaviour of scammers...

A Worst Oyo Ruby Grand Inn is situated in Gachibowli. My experience was terrible, and even though I used Oyo to reserve the accommodation, they wouldn't take it. The registration book is visible on the ground level; the prices charged are their own, not Oyo's. They won't accept if you show them your Oyo reservation as well. While AC rooms cost Rs.1350/- and non-AC rooms cost Rs.1100/-, the true value of these rooms and services is much higher at Rs.600/-. This hotel has a comedic touch: the lift will shut on its own and we won't have to close the left doors . A man will sit in reception; he cannot even smile.

Had my worst ever OYO experience thanks to Hotel Ruby Grand Inn. Do not be fooled by the ratings you see on Google, OYO and other hospitality apps. Perfect 5 star ratings by their own people have lead to a an overall rating of 2.9/5 on OYO, where in reality, it doesn't even qualify for a zero. The moment you lay your eyes at the building, you'll find it extremely shady and unhygienic. The reception is a very congested place, the receptionist, an extremely arrogant person who refuses to listen to anything you say. We had booked a room for a day and upon reaching, we discovered that the AC was broken, the bedsheets were stained, the bathroom door wasn't closing properly and the floors were damaged. We immediately tried to take a picture for a review but the the hotel staff tried to snatch our phones, they were drunk and abusive. They refused to show us another room, raised their voices at us (abused us in local language), even refused to generate a refund and told us to leave. I did manage to get a couple of pics before before leaving. Look how shabby the elevator is and the way the linen is thrown on the ground.

Terrible experience, even though we used Oyo to reserve the accommodation, they wouldn't take it, ( basically they will not accept any online booking sites, you can book it online but when you reach there, they will charge you extra price determined by their own, not Oyo's.) They won't accept if you show them your Oyo reservation. Worst place in my opinion, the rooms are not at all good and you can find better place nearby..