OYO Mahak Residency - Hotel in Gurugram - Gurugram, India

Too much Bad Hotel. I booked hotel through goibibo. When i reached at hotel, he denied to give room due to Free dinner offer. He told that he couldn't dare such offer and he will got loss in offer. So we cancelled the offer. I staid in this hotel. I got many trouble. No recharge in Tv(we said to recharge but he told that he will. But he didn't.), No bath water at time, No cleanness, Not good service Service was not good, bad Staff behavior.

Location is good especially for those whose office is near, easy to find and those who wants rooms at urgent. Free wifi, cleaning, AC, TV, 24 hrs water facilities in bathroom and good privacy.

Me and my friends booked 2 rooms in Manesar with Mehak residency and forgot a bag in one of the room. The bag had a DSLR Camera in it. As soon as we realised that we had left a bag there we travelled back to Manesar all the way from Delhi.. Upon reaching we asked the Manager of that hotel about the bag... He gave us a small pouch n said that its the only thing they found in the room while cleaning.. A pouch that had no value.. We gave him all the information about the bag however he instantly refused and confidently asked us to see the camera... Upon checking the check-in time we showed him that we had three bags with us and then he checked the checkout time where he did see that we went out with 2 bags only... As soon as this got proved that we have left the bag in the hotel itself, the manager insisted us to have a look in all the rooms starting from the top floor to the bottom... where we refused to go upstairs with them and asked him to keep the video footage on.. Upon checking the footage we saw one of the worker who went inside the room n there was something in his hand when he came out of the room.. As soon as I realised he turned off the video and took the keys for all of the rooms... One of us realised that there was a bed in the reception which had boxes attached... so we asked them to show us the bed box... We found the bag in that bed box... and they were hiding it beneath the blankets... even after finding the bag the manager did not rewind the video footage... and instead started to fast forward it.. Absolute disgrace!!!! And we think OYO rooms are genuine... ridiculous!!!! Advise to all... please check twice or thrice before leaving the room!!! OYO should start keeping genuine people at work !!!!

Very lousy hotel. We stayed here just for a night due to last minute change of plans. But had to struggle for everything from drinking water, towels, dinner and morning tea. Unless it's impossible to find another place, this hotel is not recommended.

Very cooperative staff, rooms were clean, breakfast was delicious. I stay there for 3 days without any disturbance it was really a hassle free stay, thanks Mahak Residency staff members and oyo team.

It's one of worst service, I faced booking through oyo. No one is attending the call or open the hotel door at midnight. If you are check in night time, it's very dangerous. I will not recommend oyo, for this kind of third class service

It's good hotel. And good service provided. open 24 hours

Worst experience,When I reached There.Main Gate was locked , nobody was coming out, nobody was picking the phone.Irresponsible staff.There are not bother that customer is waiting outside in the cold.There was an another couple waiting outside.Please never book a room in Oyo.I have very bad experience with them.