OYO Goodwill Hotel - Hotel in Jammu - Jammu, India

Please don't book this hotel, especially for girls. Horrible experience.. Asked for extra money.. Owner's friend Misbehaved and abused, all were drunk.

Low range of wifi, no proper water ... Even no shop for handwash ,no towel. After booking Light cut extra charge 400rs after booking when reach in hotel... If you dnt give a proper service .. don't show high level quality... Very bad

I wish there was an option to give -10 rating. We booked and paid a room at this hotel with OYO app for 2N. When we reached at the hotel at 00:15 am from Jammu Tawi station. The manager showed a very bad attitude, he was asking why we paid through oyo app, they wont provide us a room with this price. We need to pay rs800 extra, he said, we can cancel if we are not willing to pay extra. so we cancelled the booking and selected "property owner asking to pay extra" option as the reason. Then OYO refunded half of the amount, which will take 7-14 days to fully initiate. And rest of the money is deducted as cancellation charge, though it was a fault on their end. Then we called oyo help center, after a long waiting time, the guy on the phone provided us with two option, first one was a nearby hotel but was too expensive, and the second was within the same price range but 10km far. As it is midnight, neither option was convenient. So the OYO guy provided us a third option, which was to pay amount the manager asked but with a new booking as the previous one was cancelled. When I asked him, why 50% and not 100% refund, he said I need to solve the issue separately and it will take time. For now, this would be the most convenient option for us. So we agreed anyway as its risky to stay outside, but when we tried to approach the manager of this hotel again, the front door was locked and there was no one to discuss. So now we are just sitting beside the road wondering what the hell just happened. Terrible experience, Ironically, their name is goodwill hotel, lol.

I m giving 1 star, as minus rating is not available. Pathetic rooms, staff is impolite, rude & uncivil. We booked our stay for 3 days, stay was more tiring than padyatra of vaishnodevi dham. I hope it helps.

Near to market and that's the only positive thing regarding the hotel. Unhygienic room with no window. We changed the room twice as 1stly exhaust fan was not working and then in 2nd room AC was giving bad voice. I waited half and hour in bathroom for water. Staff helped us to changed the room and to solve our problems. Its -5 star from my side

Worst experience in this hotel, I booked one room for two guests through online mode @585 but when I reached there the receptionist told me that they are not connected with oyo at this price hence I need to talk to Oyo customer and they gave me a number and when I called on that number the customer care refused to solve my issue and she gave me another number and no one replied on that number and the hotel authorities told me I have to pay 1000 for one night and i also experienced no water in washroom and TV isn't working and they didn't offered any toileterities. Totally horrible experience with OYO.

Raddi, wrost rooms and service too, no tieups should be done with this one by any company. I asked them to clean the room as previous visitors have throwed ash of cigrate bidi and the room was smelly, also there is electricity shortage here for atleast 8-10hrs in every 24hrs. The workers here have no Idea even if you talk in hindi, they are clueless and So Dumb and won't do single good work. There were times that I felt sorry for person working here, like how any receptionist could be this dumb.

Worst experience one can have in a Hotel. Booked the hotel thru OYO app for 3 days, paid advance amount and called hotel in advance to confirm the booking. Approach to Hotel was difficult and parking depends on your luck. Map shows a different location. There was NO WATER in the bathrooms, very less lights in rooms. Not even close to what they look in pictures. Afer getting us to the rooms the AC was switched off from reception after 20 mins saying that they cannot provide the AC rooms on Oyo price, while it was mentioned AC room in the booking. They denied and asked to talk to oyo. None of the rooms have windows / natural light, have lot of seepage and smelly interiors. Hotel owner / manager misbehaved, asking for 1500 for the rooms thats not even worth 500, still on most of the apps the price shown is 700-900 Rs. Finally Had to cancel the checkin and looked for another hotel.