OYO Flagship Hotel Sunraj - Hotel in Ranchi - Ranchi, India

Very bad service , rooms available on quite cheap rate but that's not worth it, I never recommend to anyone to stay there during winter, no room heater provided, no electric kettle, even there were no single door mate inside room , we stayed there 3nights and 2days but , neither of them were came to cleaNing or moping rooms

the hotel was decent. though being **** flagship i expected a little more from it. Even though you choose complementary breakfast they deny the option and tell you to het the refund from **** for breakfast part. also you need to pay seperately for breakfast which is to be ordered from their restaurant. one more point regarding mismanagement is that you need to clear bill daily basis of whatever you eat instead of paying at checkout.

The room was pretty shabby. I have stayed in other oyo flagship properties and in comparison to them, this property was no where near that. The TV had no subscription of channels and only few free channels were available. On the positive end, the staff was very good and the food was at par.

Overall experience is good. Just need to work over the linen cleaning A secure place with no hindrance.

Well this OYO is one if those which makes the customer feel sorry for booking this Hotel. I thought of mentioning it in the OYO's booking review too but then the Guy at the Reception took my phone and gave the Hotel for a 5 himself. This is how this Hotel has more than 4 ratings in OYO App. Well moving ahead with Pros - See I didn't find any positives about this place. Cons: - Place isn't visible from road, the banners and boards infront of hotel or on road are damaged, so if someday they get totally ripped off you won't be able to identify wether it is a hotel or a Residential Apartment because this Hotel is attached to a Residential Apartment and both looks same from outside. - Rooms are NOT AT ALL SIMILAR to what they are shown in OYO Apps, so don't go for those bright photos. This was my biggest disappointment after I entered the room. - Dirty and Dark lobby. Plates, room service items throughout the lobby. - Fans weren't working, TV wasn't recharged. I complained at the Reception to the same guy who gives review from customer's phone himself. He said he will look into it but guess what no one showed up. - Room Service Phone is one way. They can call you but you can't. Amazing. I had to go downstairs to complain about the Fan and TV not working as the Phone wasn't working. Even for giving order for food I had to go down. - Dirty and Pale Yellow Towel & Pillows. - Lift is too small, I don't think more than 3 people can fit into it. So even if I mention that it has a wheelchair access then the person on wheelchair will fit alone in Lift and the other person will have to go through stairs to get him out of the lift. - Fod was also pathetic ** All together I won't recommend booking this hotel. **

Room was good. Staff were also good. The only bad thing about the hotel is that they don't provide complimentary breakfast even after opting for it. They brought the breakfast and charged for the breakfast saying that they don't provide complimentary breakfast and you can get the money back from the booking partner.

Rubbish place, shady location. Dirty ambiance, rooms were stinking. Had booked it via OYO call center(later cancelled) and they said it's their Flagship hotel, asked them to give the best OYO in Ranchi and it turned out to be disgusting. Please be careful as the photos are misleading. If flagships are like this them m sure to not stay in or thing about OYO

Budget point of view Hotel is good, but service and sanitation is poor. No Free Breakfast provided to us, as promised while booking. Counter Staff was cooperatve, but service needs to be improved. Thankd