OYO Flagship Hotel Payal - Hotel in New Delhi - Central, India

Do not get there even if price is low. Many of things cosidered against the hotel. The co-workers in this hotel lock the key when staying in a room. Espeacially, for foreigners take care about it. Don't know why they do that might be criminal things occured. A friend of mine had told me before this hotel sometime uses drugs. Almost ten years a go was a Japanese hotel and shanti. Now situation has changed, do not get there, is the worst hotel in Delhi haven't ever seen before.

I had booked a room in "Hotel Payal" for a short budget stay in Delhi through Make My Trip and was completely shocked to see the service and the facilities provided there. Being situated in an active market area, it effectively catered to all my basic shopping needs and was easily accessible. The room was cleaned when I checked in with fresh linens and had all the essential amenities like a cupboard, table, mirror, AC, electric kettle and much more. The washroom was clean, had a geyser with continuous water supply. The staff was sweet and pleasingly helpful and always made sure of the sanitation and safety of the place. I enjoyed my stay as the vibe there was comfortable and hygienic.

Good location, decent rooms, but one thing that made this place worth living was the staff, they treated us so well that we got attached to the place. If anyone looking for a good low budget hotel, this place is a must visit. Had a fantastic time here.

My stay at "Hotel Payal" was a very pleasant and soothing one owing to it's easily accessible location. The check in was smooth as the staffs were very attentive and helpful. Rooms are beautiful with lovely decor and had smooth wifi connections. Very impressive service.

Very very bad do not book even if they offer to stay for free. Rooms are dirty toilet door was broken there was hair all over the pillows and when we complained about it we were said "apka Ghar thodi hai jo saaf rahega itna" they charge almost same as any other good hotel there and there are many in the same locality.look for some other one do not book your stay here. Really really bad experience.

Receptionist not good and cheating people. They don't deserve even 1 star...looting money from customers. They charged 2800 for 2 rooms. And not provided proper bill also. Rooms also not clean. Very poor toilets. Better not to take such kind of hotel.

No AC between 6 to 9 pm that's the rule here. Rest of the time AC off due to power cut. So pay them for AC room and stay in non AC environment. Dingy rooms with bathrooms where you can barely move around is what you get for Rs 900. Better to take a large nicely furnished room in Vivek hotel next door at a price of Rs 700 or cheaper room fir Rs 500 in Namaskar hotel. Too many steps to climb to reach rooms in hotel Payal. Not good for elder people. Payal hotel gives these tiny rooms for Rs 800 for non AC and Rs 1000 for AC but may reduce after negotiation. They quote very high for their tiny dingy rooms that's why mostly the rooms remain unsold. Clients walk away after seeing rooms. There are better and cheaper hotels next door. So, avoid Payal hotel. No room service and bell, so you have to run to reception through plenty of steep stairs to get yourself heard. No cold water for drinking. Bathroom does not have hooks and wash basin is very tiny. Buckets and mugs very dirty. The taps are defective. The reception gives reason of no power to keep the AC switched off in the morning for 3-4 hours and then they have a rule to keep the AC switched off in the evening from 6-9 pm. In short, in AC room there is no AC most of the time. They do not tell this to you at the time of check-in.

I had stayed at "Payal Hotel" on my short trip to Delhi and had booked the room through MakeMyTrip. The room was quite spacious with proper care given to thhe comfortable and basic needs of a person. It had a nice bed with comfortable mattress and freshly washed linens. I had booked the non AC room and to my surprise it got mildly cold with just the fan working. The staffs were polite and sweet and refilled the bottles as soon as I got in. It did not take much time for me during the check in at the reception and cleanliness round the corridor was remarkable. The washroom was vlean and well lit and the toiletries were provided along with towels and had a mirror to get dressed. Everything about the hotel is good as they gave proper attention to sanitation and safety and were always attentive to my needs.