OYO Flagship Ananya Royals - Hotel in Lucknow - Lucknow, India

Would not recommend the hotel. Tried to book three rooms but it looked like the staff was in no mood of booking for us. Hardly they had shown us a room. When asked to show some other room, we were denied. It was freaking experience even when we were all boys. Imagine if we would have girls too our experience would have been worst too. Not recommend at all.

Hotel is good rooms big neat and clean but other services like soap, towel, are not available you will have to poke every time for basic services. There are lot of mosquitos in the room and lift is also not working often.

The room was full of DUST and they were NOT CLEANING. Staff Behaviour Is Not Good. In my room TV was also NOT WORKING and they were DOING NOTHING for that. Overall the WORST EXPERIENCE. Don't stay Room cost ask 1800 finalised in 1200rs.

Manager at the reception denied checkin stating the price we paid for the room through oyo is very less & he cannot go with that price. I asked him why did they agree to display that price on oyo , he said i am not aware just go & check with oyo. I was with my family & an infant. Had to check in late night around 11.30 pm. If something like this happens, where do they except us to go in the middle of the night. I ended paying in addition to what was already paid online. Worst part is room was full of mosquitoes & no water in the restroom. Toiletries too were missing. I would never recommend this to any one. Pathetic people. They look for an opportunity to rob you. Oyo & other sites should kick this hotel out from the list.

The owner doesn't know how to behave with the customers. He misbehaved all the time and also questioned our identity! Even after booking the room he did not allow to check in and has zero sense in dealing with the customers. I highly recommend do not consider this hotel and also I recommend not to book any hotels from OYO because the price mentioned in OYO will be different and the price set by hotel will be different. Hotel and OYO doesn't have contact with each other and they don't know what price have been set respectively. I would recommend go directly to the hotel and book. Coming to the booking from OYO, one of the nightmares I had talking to them, they put my call on hold and had me waiting for 1/2 hour. Just pathetic by OYO. Never ever use this app

Hotel is not good at all. I booked hotel online and paid online itself but when I reached there they asked me more money to do check-in. I showed them online as well that this is the price showing online during booking and i booked with that given price only then why you are asking more then i could not get answer properly, they just told price is less. When i got room then i experienced that even room is not good as they were expecting money. I asked them if you are not agree with given price then remove your hotel from online booking because of you guys guest suffering.Hotel staff is not good at all..I would suggest to not book this hotel online..i would rate -5..

The hottle staff was least bothered about the customer satisfaction , they have asked us to wait in launge for 1hr. Rooms are good , they need to focus on customer satisfaction primarily. Rest all the things are good. Oyo need to coordinate with the concern hotel for the hotel price , else the customer has to suffer .

The room was neat and clean...but i also have the same complaint as the other reviews. People in hospitality industry must be ready to treat customers in a good way. If you have any problem with oyo booking you guys have to sort it out with oyo instead of making us wait in rhe lounge for an hour after a exhausting travel. Behaviour of the staff is not welcoming or polite, completely off putting. (Asking for room keys and asking to settle food bill before heading out somewhere - fyi -not checking out and my bags are still in room) Only reason i stayed despite this is because of the room neatness and distance to airport. Since you asked for a complete review im editing this