OYO Flagship 45862 Sundaravalli Garden Service Apartments - Hotel in Madurai - Madurai, India

Worst service. They charge extra money from customers even though we pay the amount at the time of online booking.

Highly Value for Money but needs lot of improvement. Though bed room is air conditioned, other rooms need ventilation. Staff has to be more polite. No room service volunteering issue of towel or water. Location is also good.

horrible Oyo State I ever had. I had experience in using Oyo for stay in almost every major towns and cities in southern India. this particular one was terrible. 1) high price. for a single room ac it costs around Rs.900. it may seem ok, but once you find out the quality of room it is not worth even 500 2) less spacious. room was having a bed. it is difficult to cross the bed from one side to another because of space congestion. 3) becaus of above they were not providing table or atleast a chair 4) dirty bathroom and clogged wash basin. the bathroom was also not having any stand for placing soaps and also any hanger for keeping clothes. no hanger was present in the room also. I had placed used clothes over bed 5) didn't provide soaps or towels even after requesting the same 6) above all hostile attitude. they were charging extra amount that showed in the app. and they were demanding to py directly to their bank account not through Oyo app for those who didn't paid in advance. this seems like utilising Oyo and cheating the franchise I would like to tell Oyo that recently your quality of stay is decreasing. fix the issue or soon u will be out of the game

Terrible experience with the reception guy. Ayyapan is his name. As soon as I have booked a stay in this property aweek before the actual stay date, I have called him and informed we need a early checkin(from 2am to 6pm I needed the room) for which he agreed! As I have travelled with my family, I didn't wanted any mess and gave him a call the day we were travelling and informed him about our early checkin for which even he has agreed without any concern! As soon as we have entered the property he was speaking about the money claiming how could oyo offer us an AC room with such cheap rate(450Rs) Is it even an issue to be discussed with a customer who's standing with his family in reception at 2am to checkin? Right after that he has asked for 500rs extra for early checkin. When a customer books a property and calls him to enquire about the details for early checkin isn't he the one who needs to let me know about the extra rates? We have checked in so many hotels early and based on our stay time they use to charge extra and that too they will ingotm well in prior! Finally I threw 500rs as I haven't wanted my family to wait for long in midnight time as they were already tired! Ayyapan has no eligibility to be in a role wht he is today in this property and I have raised a complaint as well to look into it to oyo.

Worst accommodation . My guests had to vacate this place because they had drunkards using the shared space. I request to boycott this place. The facilities very poorly maintained with no cleaning or so. It's worst in service and facilities. Please stay away from this in any cost.

Worst Apartment i have never checked in. Don't trust oyo in this booking because When I booked a room I paid through online payment when I reached at night time they denied my check in they told me that I had paid by online. Their online business in loss so they can't do anything regarding this. Please don't choose this apartment. Not clean & full of mosquitoes, no water etc.. They telling that they are not tied up with oyo but the persons who working their are wearing oyo uniforms. They are cheating customers easily. & No shops were near to the apartment. No facilities of buses etc... Please don't choose this apartment.

Pathetic place. No professional staff. Bathroom doors not closing, Tv is available in room but no cable or dth, the staff is not helpful in any way. No info about wifi. Even they are not asking details while check in. Oyo mentioned that they have car parking facility. But there is a small parking where only small car can be parked at a time. No lift.

Worst . Bad staffs . Staffs at front are very un friendly .They dont treat customer in proper way. Owner should really warn them. Most unpleasant experience rooms are very small .. I don't suggest this oyo at all