OYO Flagship 16345 Pkn Residency - Hotel in Bethaniapuram, Madurai - Madurai, India

Very pathetic, very old rooms&toilets, cant sleep night due to mosquitto. Helpless, ran away early morg

This hotel is run by GOONS and they along with OYO run some sort of a SCAM, where you make a booking via OYO, and once you reach the hotel, the receptionists/goons at PKN residency demand for extra money (even greater than booking amount) and when we don't agree, they shout at us and then push us out of the hotel. The next day morning, OYO and the manager comes on the call, the manager gives an entirely new story making us as the villains and then OYO says in the call that refund would not be processed as cancellation is done after the cancellation period. END RESULT - Booking amount gone, room not received, wasted money on a room in another hotel, original hotel sold (probably) room to another person, OYO and hotel make a cut out of our hard earned money. If you think of this, this is a GREAT WAY TO MAKE MONEY and is indeed a BIG SCAM. Hope the authorities find about this and prospective customers understand this in advance.

It is a budget hotel indeed. While the place is easy to find out, since it is on the road that is pretty much it. You can consider staying if you do not have a car. The very limited parking lot with a single entrance makes things incredibly difficult. The only saving grace being the very courteous and helpful staff. During my stay, the lifts weren't functioning properly, the phone in the room wasn't working. The AC would randomly stop working.

The Residency is good for stay, the water and other infrastructure are good and it is easily approachable. It has car parking facility in the basement reachable by lift but it was advisable to drive your car in by sliding into reverse gear so that you can take the same easily in the narrow but steep gradient of the only entrance provided. There is not much space to rotate your car in the basement, more so if another car is parked adjacent to yours. The residency has problems of man power shortage for serving its guests even though the managers tries their best to serve their guests, albeit, with some delay. The residency should make our complaint about the non functioning of its intercom provided in our room, rectified early.

Had very bad experience. They guys don't provide good bedsheets and not even they provide glasses to drink water. Washroom is not clean. Bucket was really dirty. If u ask for something, they will provide it only after so many requests. Not recommended. Bad bad experience. Staff is also not good.

Dear PKN Hotel team Kindly mention "ladies are not allowed in our hotel.. Because, 19th April i booked a room for my friend coming from coimbatore for medical check up. When they reached your hotel at 3Am, one of your employee says that ladies are not allowed here, so kindly make your own arrangements and send them out. Please tell me why we choosing for lodge.

We booked through oyo a week ago. Two days before travel they called saying there is a marriage reception so asked us to cancel voluntarily. We complained to oyo and the connected to the property Manager who said we are welcome. Again on the day of check in 5 hours before, they called saying there needs to be a rtpcr negative report for us. We were 6 of them and vaccinated too. When we called oyo for rescue, they too said the same and both were quite rude. This info is nowhere mentioned either in oyo website or the booking email confirmation. They said it is in the terms and conditions in oyo app. When we said we booked from website and it's not mentioned there, they were rude saying if you cancel in next 5 mins we will receive the payment or else lose the money and disconnected the call. Pkn residency told we can complain anywhere but we won't be allowed to check in. They created a whole tensed atmosphere and we had to book another one quickly as we were on the way. I should have given a NEGATIVE star for the mental trauma that they created. Completed rude manner less administration. Will definitely not go a long way. Stay away from them

Very good clean place for a family stay. The people were also very kind and responded properly. Newspaper was not mentioned in the itenary but was delivered. Only negative point is that the parking space is very less and it didn't affect us as the time we went was not in the season.