OYO Birdhouse residency - Hotel in Gurugram - Gurugram, India

It is in a good location, the property is really very nice, but very poorly maintained. No enough staff, one single person is managing everything. So no quick service available in this hotel. And the hotel doesn't have hot water facilities you have order for it atleast 1 hr in advance. Food not available here, but they'll take order and the food has to come from different block, so have to be patient till you get your food (min. time 1.5hrs). And NOTE: this is the best place for unmarried Couple Friendly rooms. 85% of the rooms are full only for these reasons.

I stayed 2 nights in OYO 24323 Lakshmi Residency . Room 107 ground floor. Check in experience- Reception staff upset that i paid online and insisted i pay upfront next time in cash. Room was dirty- bed linen was stained and dirty,one of the hotel staffs clothes were lying in the room, infested with mosquitoes, ciggarette ash and bud in one of the side table drawers. Asked for a different room ,but was told that all rooms are full and 107 is the best room in this hotel. Power cut at 12:30 am and no power back up for 30 minutes. woke up sweaty and with mosquito bites all over my body. Inspite of confirming booking was for 2 nights, receptionist checked us out next day for lord knows what reason. had to rebook and pay cash. forceful checkout complaint was raised to customer care and issue was dealt with. but still had to deal with an incomptetent and dishonest receptionist for another day. Both nights people were talking loudly and fighting on ground level as room is near reception. I understand i booked this particular room since I only wanted to use the room for 2 nights of sleep and had business meetings from 9am to 7pm.But how hard is it to provide a clean safe room and not deal with rogue personalities??? This is the second time i have used OYO and I do not see myself booking another OYO room ever

This place is an absolute horror! There's no hot water, the power supply fluctuates, the sheets and duvet are not fresh at all, and the pillow is absolutely murky. You have to wait 5 hours to have your request half met for a bottle of mineral water for double the price of the MRP (40 instead of 20 maximum retail price) - I say a half met request because they offered filtered water instead of bottled mineral water, so I still ended up going out to fetch one meself. The place is noisy at night! The phone rings in the reception every 10 minutes, people talk and legit yell way past midnight even after requesting for some silence. Any little noise including someone coming down the stairs or the move of a chair or scruffy walking and the place echos through and through. Horrible for 1600INRS per night. I absolutely do not recommend it!

Pros: Very close by the Atlas chowk foot over-bridge. Cons: This place is tagged as premium, however the accommodation didn't seem like a premium place. The major issue I noticed is they were reluctant to provide the guest with the room keys, which I believe is pertinent to the service. When asked for water in the room, they simply provided water probably from an RO, in unsealed Aquafina bottles, which I believe is misleading. Also the fact that this place being a premium tag (clearly not upto it) was priced similar to a flagship tag (run by oyo), is bizarre.

Disorganized, unwelcoming place do not stay here if you can avoid it. They tried multiple times to charge more for the room after it was already paid for arguing that the price they sold it for online was not agreeda with them by the booking agent. Of course this shouldn't be the customers fault. Regardless they maintained the attitude that they were doing me a favour by letting me stay there and I couldn't even get A KEY to the room I was staying in. The rooms are not great quality either, do not stay here.

Don't even write a review about the hotel. Oyo doesn't have time to respond to your email. I have send an email on 6 april and from that day i am still waiting for the revert. Even the ceo doesn't have time. I have marked an email to him as well So guys dont waste your time to write any review against oyo property

Great place to stay, society is great , one will find Greenery everywhere. Well maintained , clean . Food is decent. Talking about price ....11-12k per person excluding electricity.

Location is very quiet and pleasant. Rooms are clean with all necessary services. Food quality is also . Staff is also polite. A suggestion : Need to minimize the waiting time for serving the food.