OYO 8326 Hotel The Silk Routee - Hotel in Guwahati - Kamrup Metro, India

Trash... It has been closed for 3 years... God bless this scam.

It is one of the worst hotel I have seen. I am giving one star just because of good location. Except that.. nothing is good. We have breakfast and dinner booked with package from hotels, the time mentioned was 9:30, but everyday we have to fight with them and in last we get it at 10:30 and same with breakfast (Mostly we skipped because of poor service). I will never recommend this hotel to anyone. Staff is good but they don't work properly.

I had booked a Fabhotel room here and had also talked to the hotel staff that I will be checking -in at around 8 pm, number sent by Fabhotel. I also informed them, that I have not paid online and will pay at hotel and if there is a problem. The staff said, its not a problem. When I reached there with my wife at around 8 pm, the receptionist called someone and talked about some booking, regarding an event going on in Guwahati. After that he told that all rooms have been booked and since I had not made the payment online, my room has been allotted to someone else to. However, he will consider us as his customer and provide us a room. He showed us a room, which was not even cleaned after customer had left. When he was informed the same, he showed us another room. The room was tiny and dirty. Also, the room was being used by one of their hotel staff, whose luggage was kept in the room. The room was in pathetic condition, but since I was with my wife and most of the rooms were already booked in Guwahati, due to the event, I did not go out looking at other hotels at that time. It seemed, the blanket covers were not changed after the previous guests check out. They just arrange the room. That is just their way of cleaning the room for next guest. The toilet, however, was surprisingly clean. I won't say, very clean, but something we would expect from such a hotel. Breakfast was complimentary in our Fabhotel booking, so we were also provided the same, that is 4 breads and an omelette and tea. They did not even bother to ask if we were vegetarians. Luckily for us, we are not. Hence, we could eat the cold food served to us after sitting there for about half an hour. Overall I would say, it is the second worst hotel I have stayed in. If you prefer a room where there is some space, you might want to reconsider your booking. I have also attached pictures, which might help you make your decision. By the way, I forgot to tell, that though they could not provide me the Fabhotel room, they charged the same price, i.e. Rs. 1550/- per night but the room, in my opinion, should not have costed more than 500/-. There is no worse rating, so a one star. It however does not even deserve a rating, nit because of the room. But because of the behavior of the hotel staff, who should have informed earlier that they will book the room if they get any other customer or a higher price and will provide a room, where the customer may stay due to the unavailability of rooms. Businesses should always look to make profit, but not by unethical practices.

I had been in this hotel for over 10 days and I seriously loved this place. The thing which attracted me most is the friendly attitude of the staff towards the customers. Though most staff didn't know English and I didnt know Hindi, they managed well with me. They helped me with cabs, routes, timings of trains and buses and even with internet in their computer. The complimentary breakfast is awesome.

Closed Since COVID-19.. It's been 3.5 years...

I have been there 2years ago.Location was nice,room was good,staffs are freindly,food are good.everywhere we can not find 100% good as we are not 100%.But it was lovely place & I will be there very soon in this hotel. regards Swarup

Well to even think that the AC won't work in a executive suit is the funniest joke I've heard all year. The staff is the only good thing about the hotel though most of the time they are in simple terms: helpless. You can get vegetarian food there. Or thats what they will tell you. Reality : There is no food. Close to railway lines. So trains will keep you awake at night. Wouldn't recommend.

Very narrowly constructed hotel. Shabby atmosphere although the room was clean and of course then it rained into the room. Soaking wet carpet. Rude staff. Booked on OYO rooms, complete rip off. Breakfast is a ruse. Bad.