OYO 79298 Marrotikal - Hotel in Kochi - Ernakulam, India

Very, Very poor.. Don't go their. They will always switch off the AC for their profit. We won't even get the AC remote. Room is very bad. Rude behaviour from the staff. I have stayed in several properties of OYO,but this was very worst experience. Definitely this indecent residency will overthrow OYO's goodwill.

One of the worst ever experiences ever had with an OYO. Booked two rooms for my guests and they had given rooms with used, dirty linen and towels. Can you imagine such an experience with OYO? Seems like OYO had lost all quality related control over their partners. It's the last time I am going to book a room through them. I had very clearly told much before check-in that they need to provide good rooms as my guests are very important to me. When we arrived at the reception, the receptionist took two keys and toiletries as if we have to go find the room ourselves. I asked her why don't you show us the rooms she says that her guests finds it by themselves. At last she sent someone to the rooms where we were greeted by the worst maintained place. Never ever dare to book this place for stay, they are highly unprofessional and uncourteous hosts you can ever meet.

It has got some areas which needs super improvement, The air conditioning was not good in the room which we were using,it was not enough for the room. The amenities provided were not enough for the people who stayed as we arranged for an extra bed. The window in toilets were wide open, just like a normal window, which enables the adjacent building people to watch us. The toilet was too small and without opening the window it was unusable as there was real airtight and suffocating feeling. The extra bed aminities were not upto the oyo quality marks.

It's a great place for a budget hotel. Neat and clean room n bath, fairly spacious and well facilitated. Good bed, table and two chairs, air conditioning, LED TV with cable. Breakfast is included but the choices are minimal. The folks are polite and helpful. It's conveniently located close to an SBI ATM, fruit shops and a bakery and some restaurants that serve good Keralan food. 3.5 stars.

I absolutely hated this place. I will never ever go back nor suggest this place to anyone. The first impression of the hotel itself was doomed by the performance of the man at the desk. We reached the hotel by 7 pm, the man had an attitude as if we are staying at the hotel at his mercy. He had a condemnful approach to any question we ask and responded as if we have never been to nor booked a hotel online. The rooms were okay, but the bedsheets and pillow covers were not clean. He refused to check if the air conditioner and tv were in working condition when asked to.The telephone was not working and when enquired about it, he again showed condemn and not even tried to check it's condition. The second day, we asked for room service and didn't get it done. Also he made us pay a extra 260 rupees for extending the stay though the booking was already done online. The man maintained the rude behavior throughout our stay. Guys, seriously this is not a great place to stay. Though the rooms were okay, your whole trip will get ruined by this kind of rude and arrogant behavior of the hotel staff. You can find many other places where more cultured people run the bussiness who clearly know the importance and manners of customer satisfaction.

What u see<br/>phone, 24hr AC and many other services.<br/>What u get<br/>No AC , Phone wont be working. (u can see AC in every room , but wont be able to switch it on, bcs the staff controls AC. The switch panel outside room in each floor has MAIN SWITCHES to AC which they turns off whenever they like.) If u complaint they will say AC is not working properly ,. <br/>There will one old rude guy for asistance who wont even care about your complaints. I just got refunded for my booking due to improper treatement from this hotel staff.

Very poor quality, very rude and impolite staff, the bed sheets were stained the pillow were smelling and when asked to change, they said hey don't have a spare. When we got upset. They switched of the main switch to the air condition in the middle of the night, in the peek of summer. And no body to respond to your complaints

Really worst, the guys here are very rude. Made a booking through OYO and when I just attained arrived here to check-in, they say they don't accept OYO bookings! Everywhere they have the OYO ads sticked and they say they don't have contract with OYO. And finally they charged double the money from the original cost, though I have made my payment through OYO as well.