OYO 4843 Hotel City Palace - Hotel in Guwahati - Kamrup Metro, India

1. Excellent location just opposite to ASTC bus stand, close to train station 2. Basic rooms 3. Restaurant is present onsite 4. View from roof is very good 5. Cleanliness is average

Rooms are clean as expected with affordable price. Food quality is also good.

Staff: Unfeeling staff with wooden expression. Receptionist very unreceptive. The Janitor at the garage was very polite and helpful though. Rooms: The rooms are below average and overpriced because of the bar. You will get the same quality of rooms at around half the price at nearby places. And for the same price, you will get excellent rooms if you search a bit more. Overall: The location was the only plus point. Otherwise, an average and overpriced hotel at best. I would suggest avoiding the hotel.

Though the rooms are clean and tidy, the staff was rude and was not behaving properly. The receptionist at night shift was also rude. When we asked them to remove the leftover food scraps, he went away saying we cannot do it at this time. Will do it the next day. Very unprofessional behaviour. After asking them a few more times, they reluctantly agreed to it.

This property is in the upstair of a shopping complex without even a proper entrance. The entry is through the underground car parking. Very old property with unsafe conditions. The bed linen provided were not clean. Lift is not available for the top floors and you need to climb up with the luggage. The staff also were found not very supportive. It takes hours for just a tea. Seems better properties available in the area at similar rates.

This review is dated 15th June 2022. I would suggest my fellow travellers to book any other hotel but please dont book this hotel. Booking this hotel would be a pathetic experience in Guwahati. Wifi does not work, AC is window type which does not cool & sounds a lot, TV does not work. They told me that TV is not working due to bad weather, but I discovered that the remotes does not work due to battery issue. They have bitten the batteries several times to rmcharge it. Bathrooms are horrible. They even don't provide drinking water. There is no room service. Only single manpower, who works as receptionist, manager, room service & all other works. Please please please avoid this property.

I have been to this hotel for several times. The rooms of this hotel is quite small but very neat & clean. Toilets are good & odor less. Location is great,just opposite of ASTC bus station. Quality of the food is not bad. A well stock bar & restaurant is available on the 1st floor of the hotel.Management should change the old air conditioners soon. As this hotel is very near to railway & bus station and being a budget hotel I can definitely recommend this hotel.

I booked the rooms online which were not expensive at all when u put it under accordance with the place and the good bed they provide with a great room service. The fact which was most pleasing was every staff member, excluding some of course, was nice to talk to. They would clearly listen to your instructions and do the job. The scene out of the windows was fair. The wifi wasn't very satisfing but did the job. Overall it was a great experience and would definitely recommend this place.