OYO 22078 Hotel Grand - Hotel in Lucknow - Lucknow, India

There are so much issues at this hotel. 1- Always AC issue. 2- Broken bed 3- Very dirty Washroom ( In washroom there are so many cockroach and other insects. 4- Receptionist behaviour was very bad. 5- TV dish issue always. 6- there was Wi-Fi access but every time they are saying there is some technical issue ...after resolve you can use. And in a day I asked 10th times. But never get WiFi acces. I paid for wifi but never used. 7- Everything like water food and everything charges are high.

Pathetic service. Pathetic maintenance. Room was not clean when we came back after ,8 hours. Pathetic small parking full of cow dung. Sheet given to cover urself at night was not long enough to cover urself fully . Room when swept in front of us was so wet that you can't walk barefoot. Flow of water drainage not proper in bathroom. Water logging problem. We requested at a reception for a injection to kept in the refrigerator and we will take back in evening, it was kept at in room at 20degree centigrade. Very poor maintenance. Please don't book ever.

I reached here at night around 11 and tried checking in. There was no person mature enough to cooperate. 4 boys of young age was there who dont know how to behave. I booked it via OYO official application and in around 1400 i got it for 2 nights . But when i reach hotel they denied me access and asked me that u may call OYO and do whatever you want to do, we are noy allowing u in within this price. They asked me to pay Rs.999 for one night only then i will be allowed to stay in. I tried calling OYO managers and it took them 2 hours to get my call to senior executive. Even then he was not able to convince the hotliers to let me in. This was the worst ever experience of my life at a hotel for which i had already paid. Ultimately near around 2 AM in dark i had to ask them for refund and was forced to book offline hotel at that time of night . I would suggest do not book this hotel.(personal opinion).

Just gave 1 star because there is no option to give 0 stars. The service is awful. Don't book with this hotel especially with OYO. These people will keep your money and when you go there they will tell the room is not available. They will tell your booking has been postponed, that's the same word they have used. No email or phone communication about this. Please AVOID if you are coming from long distance. Pathetic customer service and the ambiance is no good. On the street you can see dogs barking. AVOID

Location - Excellent. Very near to central bus and railway stations. Rooms - decent. Feel somewhat old but very spacious. Certain plugs are not working properly but otherwise good enough. Service - Good. Overall a pretty good value for money hotel.

Most unhygienic and most customer unfriendly hotel ever! Multiple requests for cleaning toilets or the regular daily cleaning were unattended. The place couldn't run the aircons for almost 12 hours and we're not even concerned. The only good thing about this place, not yet found.

Writing Review after my 5days stay @#OYO#HotelSRGrand One of the Worst Hotel, Not cleaned and not an Hygienic . Pathetic Service/maintenance I ever seen in my 4 years stay at different Hotels. NOT suitable For Business and family stay. Oyo Is not at all bothered about . Public Toilets are Far Better Than this #OYO #Hotel SR Grand . One of the degraded Service by OYO. Photos After Cleaning Rooms/ out side Room(corridor) :-

Rooms are ok service is good,proximity to charagh railway junction. Solo women traveler can stay safely but slight away from main road so at night walking through the narrow road u have to be little attentive. Previously hotel provide 24 hr check-in check out so I preferred this hotel but now they change there policy and started 11am check out instead of 24hr so the main reason for staying here is no more now.