OYO 14231 Santosh Residency - Hotel in Delhi - Shahdara, India

Very bad attitude. Arrogant staff, They are telling one thing before booking the room, and after they speak another thing. Some kind of cheating. Better don't go there, or if need to go, don't give the full amount on booking time. And make sure the rate they told, its per day or for total days.

Refused to give stay, even though I booked through oyo website

Pathetic experience ever, no hygiene, smelly rooms, broken and dirty furniture, worst service, untrained staff. This review is for someone searching decent stay ( not for this property as feedbacks and reviews doesn't seems working here)

Stay away from here... Very arrogant staff and owner... They can't give you a glass of water... We arrived at the place and the owner and staff shouted, to wait outside of the property as there is tariff miss match with the online booking... owner is so hostile and agressive.... Have booked 2 rooms for 6 people. the owner of hotel didn't even allow you to wait in waiting area, making us wait outside on the road. Couldn't have been worse. Disappointed!!

Arrogant staff. Demanding more money. And asked us to wait for an hour. And ultimately denied us to stay. Pathetic people. Owner also very arrogant and greedy. Said it was oyo's fault and that we should talk to oyo regarding room charges.

Very disappointing experience! I would never advice anyone, especially for family bookings. Unreliable and unprofessional! Made a booking through OYO 5 days in advance. Also received confirmation messages twice. We also called and confirmed the booking twice before visiting. Booking was done for my parent who also are senior citizens!! Guess what they did!! After arriving at 10 PM in chilling delhi's weather, they denied them their stay.. Saying they cannot give rooms at such discounted price!! Later they accommodated in a very shady kind of hotel which was not even half the worth of the price we had paid! Consider Make my trip or yatra for reliable prior bookings and not OYO!! Also note, no compensations were given!!

Well.. Firstly hotel staff make us force to ask a 5 star rating .. nd he did it.. Seconsly hotel manager was rude .. that under rs. 1200 we wont give anything complimentry .. Not even water bottle.. Thirdly Room was not good as shown in oyo hotels.. thr is not even shower.. i ll never book this oyo again ..

Worst Stay Ever. Please dont prefer to stay here. We were 5 people booked two rooms with breakfast from Oyo, but we were given rooms without lock and with out breakfast. Owner says trust us nothing will go lost, but privacy matters Sir. Hot water doesn't come on time. Towels not available when needed had to wait for 5 hrs for it, reason given was that it's in laundry and even after 5 hours I was handed over wet towels. Worst worst worst. Its lucky for them that I cant give below 1 or it's a MINUS HUNDRED infact minus infinity for this people