OYO 12154 Hotel Heaven Resort - Hotel in Agra - Agra, India

The rooms at this hotel is very bad. No maintenance of toiletries and bed. No cleaning was done during my stay. I had to get stringent follow up from these people to get my room clean. No fixed timing for breakfast. They won't treat you as if you are our guest. Thats what I felt during my 2 day stay in this hotel.

I don't want to spoil anyone's reputation but to build it one has to make some changes in the hotel and services. The washroom was not properly cleaned and room was also not cleaned and the maintenance is required. There were alot of Insects in the room and washroom. Lighting wasn't satisfactory. I called thrice for room cleaning the day I was leaving then they made it cleaned.

Guys never visit this property. Was rooms are very dirty, bedsheets to be changed once in a month. I got allergies from the bedsheet. You can imagine the condition. Room walls somewhere made red by Ghutka. Receptionist guy is very rude,when I said to change bed sheet and clean room he says we can not change you can speak to anyone u want. Guys take my words, don't waste your hard earned money on such property. A tour is experience,and such property will distroy your mood.

I had a booking in agra with booking id KRQY4897 with my family. Hotel was so worst, lift was not working they gave room at 2nd floor. My 67 year old mother couldn't go but somehow she managed to reach. Corridors were full of smell of smoking and liqour.wash rooms are so dirty, tiles are all black. Eating restaurant was not even proper and it was so dirty. I am really amazed at the OYO that how do they approve these kind of hotels. We travelled 500 kms to agra and then we had to look for rooms. What is the need of OYO if they can't verify hiw the hotel is.

One of the worst hotel i was ever seen. I found bed bugs in my room. When i discussed this problem with hotel owner. He told me Sir aapko glt fehmi hui aisa kuch nhi hai.. (Bth krne kii tamij nhi hai hotel owner ko). N food was also bed n its so costly. N unfortunately their is no option for 0 star. Otherwise this hotel deserved for zero rating. So guys don't go there.

This Hotel is very good and comfortable.. If u r in agra and are visiting Taj, u can stay here.. Its location is very good. Staff is very cooperative, services are too good. Your stay here will be worth remembering. Food served here especially breakfast is too delicious.. At all it's very comfortable and affordable.

Worst hotel. They demanded more than what was shown on Oyo. They don't have courtesy. The room itself is untidy that we moved to a different hotel

Very bed hotel.plz never visited there.hotel staff was genuinely unprofessional and unethical ,they are totally froud,being girl I m completely disappointed ,and I complaint against this hotel and staff they performed their job with complete package of misbehavior.