OYO 11069 Hotel Star INN - Hotel in Lucknow - Lucknow, India

Very bad hotel! Poor staff with ill behaviour with guests. We booked almost 10 rooms in Feb, 2019. Out of them 6 rooms were having major issues like water leakage from side walls, no hot water, current in the taps. No one was there to solve these issues. Dirty rooms in pathetic locality. Staff have refused to provide hot drinking water. Female staff at reception was highly ill-mannered, with no sense of talking. Overall, total money waste! Better to stay away from this place.

Worst Food, Services & Very Unprofessional people. They will first trap you by sweet talks & once you've made the payments (that too in only cash without any formal receipt), they show their true colours. At the time of function, you'll feel helpless in front of your guests, since you've already made all the cash payments. Please avoid this hotel, If you don't want to waste your money.

Had a very bad experience at this hotel. The staff at the reception especially the lady staff was very very rude and unprofessional. They were talking utter nuisance. They denied for complimentary breakfast that was in my package. If I had an option to switch I would have opted for another decent hotel. OYO NEED TO IMPROVE AND GIVE TRAINING TO THEIR HOTEL TO HOW TO TREAT CUSTOMER. Rating 1/10

It was a great location. Room was great and spacious and well maintained. You will get the great parking space. The food was just ok not too great. Otherwise ti was just ok

When every hotels said "iam sorry , we are out of rooms , then this hotel said , please come here sir , we warmly welcomes you . Quite impressed with the area and rooms (1800 to 3000 rupees), parking available . Warning --Its not an Oyo now "

NOT at all recommended. Don't go by their paid 5/5 ratings. Only advantage is the location but the kind of Services offered are very POOR and UNPROFESSIONAL. Honestly, You will definitely Regret choosing this venue. I had my own marriage ceremony there earlier this month on 12th Dec 2019. We chose this venue through weddingz.in (Oyo) as it was a small private function. On the eve of funtion we were told they had terminated tie up with weddingz.in / Oyo and they r not aware of the kind of package was offered to us by weddingz. Their service was thoroughly Unprofessional and very substandard. Food was PATHETIC and UNHYGIENIC. Dont fall in their sweet talks and don fall in their Trap seeing the location n price. They will anyways arm twist you to extract extra money in d mid of your function citing some or other absurd reasons and ask for immediate CASH payment or else to stop food serving. It was a nightmare experience for us. Hope my review will save you by getting embarrassed in front of your guests. Thanks,

Water leakage in one room from the other room wall resulting in damage of new clothes. No hot drinking water available. Electric current in one bathroom. Very rude hotel staff specially lady staff.

I had a 3 day stay at this hotel.Till the time facilities were quite fair but staff especially at the reception was very rude and unprofessional. On complaining to the manager, no actions were taken against it. That lady manager and whole staff was very rude and careless towards guest. All I can say is rather than opting Oyo like these..go for fab hotel because they are bit costly but far much better than Oyo. Rating for this hotel- 3/10