OYO 10567 Hotel Gandharv - Hotel in Dehradun - Dehradun, India

I started my experience with check in which was great but then went to dinner. A person was my server for dinner and made my experience the most enjoyable I've had. He was able to choose a great wine for me based on my preferences and then suggested the gnocchi which was amazing. Thought dinner he was kind, easy to talk to, and genuinely seemed engaged with our conversations. During my meetings the rooms were very easy to find and every employee I passed in the day had a smile on their face and positive attitude. Excellent service, very clean, great food, and great workout facility.

I stayed at the last week for a conference and was impressed with all facets of my experience. We were checked in by an absolutely wonderful woman named Bamboo, and she helped us get the floor we wanted as well as an excellent view of town. She really put us in a great mood and her customer service was excellent. The rooms are beautiful, and clean. The beds comfortable and the sheets soft. The conference side was also great, rooms were nice, staff was friendly and helpful, meals were pretty good. If you are coming to for a sporting event this is a great location- from the hotel you could see the football, baseball, basketball stadiums. I would stay here again and recommend to anyone staying downtown.

This hotel is beautiful. I went during a VERY busy time for a conference and the hotel had quite a few other conferences going on so to say they were busy is an understatement. Checking in was quick and painless however, I really wish they'd tell you at check in how to use the elevators. This may not seem like a big deal but with as busy as they were, thankfully a bellman who was free was able to tell me. They are very thorough however, they really need to tell guests this at check in. I also did not appreciate them not servicing my room on my first night. When I called they said that "I had opted out of it for additional points". I never requested such thing and furthermore, I never knew this was an option. Again, not forthcoming with information and while I understand they were very busy things like this can really make or break someone's perception. I'm not that type of person however, I think it's worth pointing out.

I stay at the Gandharv for a 3 day conference on-site. The check-in was welcoming, fast and efficient. I appreciated that the elevator required my use of the room key card to access my floor. The room was wonderful. Large and well appointed, looking out over the river. It was nice to have a bathrobe provided so I could relax after a long day of work. The conference facilities were great and were able to accommodate a large group of 1,000 people. The hotel is in easy walking distance to all the activities and restaurants in the downtown area.

Hopeless hotel. First you have to request them to switch on ac. They shut off ac at their own will. Service number is not attended. You need to walk upto reception and request. Adding to glory there was no water supply, so had to go without morning chores. Even request for bucket of water was not attended for more than half hour. Horrible and unclean rooms. Horrible management and worst manager and staff.

Overall it was a great experience. The location is awesome. Staff is friendly. The rooms are spacious. I love the fitness center. Although we could have used a sauna room. Top class bar also. Breakfast was really good. Slightly pricey overall but geed quality stay.

The hotel was okay and the staff was courteous. However other amenities were not very good. The bedding in my room was very dirty and quilts too. No towels or toiletries were provided. These are some of the basic things needed in hotel. Pity they don't give importance to such things and OYO didn't check this is another sad thing. I don't know how the hotel has 4.3 stars on the oyo app. Guess they are not genuine or people who stayed there didn't care about the basic hygiene.

Great first time experience and appreciated Tyler at the front desk being so accommodating , going the extra mile with an issue i had. True customer service. Went out of his way to make my departure as good as my arrival. Rooms were impeccable and room service fantastic.