Novotel Imagicaa Khopoli - Hotel in Khopoli - Raigad, India

At the reception Ismail was best and thoroughly professional. He seamlessly carried the checkin process. Guided us with hotel tour. As regards restaurant, the breakfast spread was good and tasty. For Dinner, buffet should have variety. Morning Dance show at 09:45 is awesome. Room service needs to be tighten up, as there was much delay in service. Recreational facilities needs to be provided. complimentary

As an expat family we recently stayed at your establishment , and while there were positive aspects, I feel compelled to share some constructive feedback. Firstly, our check-in experience was less than satisfactory. The staff appeared to lack manners, especially when dealing with us as a young family. A more approachable and friendly demeanor would have been greatly appreciated, creating a warmer welcome for guests. The on-site restaurant left much to be desired. The prices were considerably high, and unfortunately, the value for money was not reflected in the dining experience. It would be beneficial to reevaluate the pricing structure to ensure it aligns with the overall guest experience. The tables at the restaurant were not properly cleaned, we asked for a drink and they said they did not have after a few minutes they turned up with the original which made us very confused. Communication within the hotel seemed lacking. Additionally, there were disturbances during the night, affecting our quality of sleep. Addressing and minimizing noise disturbances would greatly contribute to a more comfortable stay for all guests. We left a day early due to some of the issues above I hope you take this feedback in the spirit it is intended - as an opportunity to enhance the guest experience at Novotel. We appreciate your attention to these matters and hope to see improvements during our future visits. Thank you.

We went to the bar and the area was very clean. The bar price is affordable which includes soft drinks and cocktails. Side dishes like french fries was very tasty and in pocket friendly price. Food price is very good and affordable which includes the dinner at restaurant. Breakfast buffet is amazing and top of that a daily prade which is coming in the morning. Enjoy a lot. Must visit place.

We got an upgraded room considering we were 4. So that's the first wow. Great swimming pool. Housekeeping was really fast. Huge breakfast hall with cuisine ranging from South Indian, Punjabi, Continental, Chinese, Italian. Not to mention - breakfast was complimentary (maybe due to excessive crowd).

From Imagica's perspective, this is the best possible location. Rooms were spacious with decent amenities. Although we travel during Diwali, but still we were not happy with the service. Not being able to handle. The rush is one part, but we could not see the intent of making our stay comfortable... may it be the restaurant or in room dining. Their check-in and checkout time for overlapping and hence there is a long wait. Breakfast buffet as well as dinner was average. More than two breakfast or dinner, you would find the dishes repetitive. All in all, it is the best you can get if you decide to stay overnight for Imagica. Two day is enough. Happy holidays!

We went to celebrate our birthdays at the restaurant. The staff was very attentive. we had get the complementary cake from the staff and they are also celebrating our birthdays with us. They have arranged complementary milk for kids. Overall we had a good experience. We had the food which includes masala tea as well.

Welcome at the restaurant was very special and courteous. Especially by Mr Pankaj. The taste was awesome and staff too. Quality of food too good with pleasant surprise by morning parrot. Thanks once again for short and sweet stay. Looking forward again.

The food quality is good. However the breakfast timings can be enhanced till 11 pm even on weekdays. The room quality, the service including the location is great. Will visit in future and recommend to friends and family as well. Recommend Surya and his colleague Pradip as they have served us well. Regards.