Nirmallyam Residency Hotels Pvt Ltd. - Hotel in Changaramkulam - Malappuram, India

Even without staying I'm writing this review. Visited there for booking rooms for a group in emergency situation. But had to talk with an old man who is called as manager there. For a star category hotel they had appointed some one who is even has even basic knowledge about meals plan. Utterly non coperative main . He even doesn't knows aout EP, CP, or any other meals plan. Talking rudely to clients. From basics i could understand that they didn't want to sell any rooms. From the first talk with him i walked away from the hotel. He is talking to the client as he is favouring them with offering a room for free. Bad front office manager or GM who ever. Not agent friendly or customer friendly.

An old man was acting inappropriately while posing as a manager. He was unsure of how to deal with their client. That man had the mentality of "take it when you need it, drop it otherwise."

Recently I stayed a week at this place with my daughter during our Sabarimala Pilgrimage trip. The hotel ambience is best, cool and calm. Surrounded with a peaceful atmosphere. You will not see rush at this hotel. The rooms are large and comfortable. Food options are limited but good quality stuff are delivered. You can choose this hotel for your halt during your travel. Staffs are very cooperative.

Guests are not allowed (max 2 ) Poorly maintained rooms No proper food options Poor service - had to ask each time for necessities

Service not comfortable any family guests

Experienced bad behaviour from manager .

Awsome stay. Nice location for long travellers. Very good staff behavior. Restaurant service is great and delecious food. Room quality is good and spacious. Overall excellent. Nothing great here. But I guess this would be a comparatively better place in changaramkulam.. The food served wasn't good.. but the service was ok.. the room was maintained well.. tariff was ok.. there is a lot to improve but I guess they are happy with the way they work cos none of them asked for a feedback.. the lobby looked too dull..

When contacted over phone to Mr sreerag for room,it was immediately confirmed with warm welcome by him.The hotel provid high hygienic and the hospitality of the staff's are excellent.