Mochi Shoes - Shoe store in Kochi, Ernakulam - Ernakulam, India

Bought Egoss shoes in March 2023. Salesmen were good and helping . But product is inferior. I noticed it from the beginning that the leather was not of high quality. Now just after 7 months and with very less use ( I don't use it on unpaved roads etc) the sole has come apart. Never expected this. Now that I am in gulf , I am left helpless. I was using Turkish made shoes in Saudi for three years and had no issues with it. Will never recommend Mochi to anyone. Really disappointed

Have a good collection of shoes & bags. What stood apart was the customer service. Sales persons were extremely helpful in showing and sizing the various shoes . We went to buy one shoes and ended up getting 4.

People who cannot find correct shoe sizes due to big feet I think u'll get it here ...they have great service too.

Extremely satisfied with my purchase.Great ambiance at the store and good collection. Staffs are very helpful and their assistance throughout the purchase is really appreciable. A great place for purchase

Extremely poor customer service and low product quality of wallets .. Stay away from this store in lulu..

Very bad customer service and poor quality of ladies shoes. Price is very high and the quality is very low. The material complaints are not rectified by the manager as they say, they have no responsibility in the quality of material. I have bought a shoes worth 3000 and after two weeks it is unfit for use and still given to mochi at lulu store and no solution given yet. I was a regular customer over there but my faith in them gone. Very bad service and management.

I have shopped in this particular mochi twice before. Both the times my bill was definitely above 10k. Today i went to get myself a casual flat . The staffs were pretty judgemental but that didnt bother me. But i laid my hand on one of the "flip flop" knowing well the price of it and this one sales boy over there went ahead and told me oh it's flip flop and costly. Kow this you people, I might or might not be able to afford a 8k flip flop. But whether i can afford that or not should be a question and a decision that should be left to me. I don't think it's not good for a sales team to casually tell their customer unsolicitedly in an indirect manner that they can't afford it.Anyway i Walked out the moment they te that. Probably they didn't notice that . However the footwear i wanted was one from crocs and i finally went and got it from their own store. This was the first time i Walked bare hand from a mochi showroom. Planning to complaint on his with the mochi's official customer care as well.

Options are less compared to Bangalore. I personally don't like going in cause the moment you enter, the sales guys will be after your like. Even after purchasing shoes are per my requirement, they are behind us asking to purchase this and that. What irritates me is that, even after saying No, they will still keep going on and on.