Meritas Crystal Resort - Lonavala - Resort hotel in Lonavala, Kune N.m. - Pune, India

Meritas Crystal - A Mixed Experience My recent stay at Meritas Crystal was a mixed bag. The resort boasts friendly and accommodating staff, which is a definite plus. However, there were some notable issues that marred the experience. Firstly, the absence of basic amenities like hand wash was surprising and concerning. Hygiene should be a top priority, and this oversight was a letdown. The malfunctioning AC remote added to the discomfort, as a working AC is essential for a comfortable stay. The game zone's poorly maintained equipment was disappointing for those seeking recreational activities. Moreover, a room with an unpleasant odor upon opening was a significant downside. A bad smell upon entering a room is never a pleasant experience. On the bright side, the staff's positive attitude and service were commendable and somewhat balanced out the negatives. In conclusion, Meritas Crystal shows potential, but it needs to improve on its basic amenities, maintenance, and room odor issues to provide a more enjoyable and comfortable experience for guests.

The room was really very nice at this price point. The food is good as well. We really liked it. However, I didn't like the fact that they have some rulebook which they want you to sign-in on check-in like outside food is not allowed. They seem to be quite strict in terms of their rules like check-out time. It feels like you've come to a school. :D Overall the stay was quite pleasant.

The hotel staff and services are good. However, the hotel stated as 4 star property but in my opinion it is near to 3 star property. We booked a room with a bath tub. The room is neat and clean but the bathroom is horrible. The bathroom wall and tub have so much mold. The TV was not working well and also the remote of the TV was broken. I shared a few photos of it so if you book a bath tub room please make sure you do not fall in situations like me. If you are going to enjoy property by having alcohol then red alert for you . The property does not have any bar and they don't serve alcohol so you need to manage it from outside. If you think its 4 star property so it is going to be more luxurious than hold on it is not a luxurious property, How they get 4 stars for the property I am not sure but the property is between 2 to 3 star hotels. If you go with the price option yes it is quite affordable compared to 4 star property.

Booked the hotel for 2 night. Felt that I could have got better deal for the tariff paid. I booked it due to the review on the service and food. However, my experience on both were not as per my expectations. Breakfast menu and even the dinner was average to taste. The toast with tomato soup and the chicken spring roll were literally dripping oil. Service from the staff (Syed and other bell boy) was very courteous other than the one sitting at the reception in morning Shift. To sum up, I personally did not found it to be value for the money.

Worst ever experience in a hotel. They gave us a room with a raised bed which was very difficult to climb on and come down from. I asked for a room change immediately on check in itself and they said no other room is available. My mother got hurt while getting down from the bed. Thank god there wasn't any serious injury.

Not value for money, as per amount i paid 4600, room was so small, and was missing some basic things like hair dryer, sofa or chair in room, tv connection was so bad, they have only free channels. in 24hr i have called them like 5 times to restore the signal. Worst experience. Bathroom was dirty and unorganised also. Food is also pathetic. I order some Chinese on dinner but end up with some street quality food.

The worst food you can ever have. It has created a serious health condition to my co traveler that we had to admit him to the hospital. One whole night both of us were suffering from serious vomiting and headache. Even after complaining the authority gave a food which was cooked in same oil which caused us food poison. I don't recommend this place for anyone...it worst in terms of food. On top of that the rules and regulations mentions no outside food is allowed...they should rather buy food from outside for getting better reviews.. Worst experience of my life .. Waste of money Health is spoiled Our staycation was spoilt Such irresponsible staff. I don't recommend anyone to go if they want a pleasent stay kindly avoid this hotel.. They will make you pleasent stay as most unpleasant experience of life

Horrible experience as we spent our night without electricity. There was no backup either. No fan, no AC and in a closed room which was claustrophobic and suffocating. Called front desk at 4 am but no one replied nor reverted back. We had booked the superior room for family of three paying Rs 10000 and more for one night. We were awake from 3 am in the pitch dark. The staff at front desk lie through their teeth refusing to accept that there was no power. It was a very bad experience. We charged our mobiles next day morning at the front desk. The power came at 11 am as we checked out and miraculously at the correct time when new check-ins of the day had started. I feel this hotel needs to be investigated and definitely taken to consumer court.