MEDICITY GUWAHATI ADITYA - Diagnostic center in Guwahati - Kamrup Metro, India

Medicity Guwahati Aditya Hospital. Hygiene: Doctors: Staff Behaviour: Operation Theatre: Equipments: Dr. Mrinal Bhuyan Sir, one of the best doctors in Assam.

Worst clinic ever. If they ask you to come around 10, the doctor arrives at 12:30. These things need to be organized and managed timely. You're paying a lot of money, and in return, the service is pathetic.

Made an appointment for Dr Anjan Saikia , (Gastro). The Clinic gave an appointment at 9.30am, we waited till 11am, but the doctor didn't show up. We finally walked out without seeing any doctor. There is zero value for other people's time. Doctors and management both are absolutely unapologetic, irresponsible and shameless ,and think they are "Holier than thou".

No value of time. They will call at 8 and check patient at 11 at night. Even if we complain that there should be systematic call process, one reception boy misbehaved in return. Better you will find same doctor in other hospitals where receptionist behave nicely and work systematically.

Good hospital.Nice place . Here many corporate office are present and health care Medicity Aditya is also in this complex. Neat and clean, stuff behavior is good but their drawback is too much time taking to see a doctor.wait for see a doctor is so boring. I went for my treatment they waited me for so long.

The customer service is really not up to the mark. They always insist patients come one hour before the doctor is actually supposed to come so that the doctors don't wait, but there is no value for patients time. The staff is rude. They always insist on getting tests done from them, claiming they will give 20% discount, when even with the discounts the tests are much more expensive than regular market prices. Also, even if a patient has already registered themselves in hatigaon, they try to take registration fees in Aditya towers without letting the patient know that registering once is enough. They also take 100 rs for registration in hatigaon but conveniently take 200 rs for the same registration in Aditya towers. The only reason to come here is the doctors are super specialist otherwise the customer service is pathetic. The staff is unhelpful and always rude and act as if they are doing us a favour and we are getting the service for free.

Horrific experience. I had taken an appointment two weeks ago with a doctor and paid a fee of 1300 for registration. The very next day the doctor went on leave for two weeks so he called me for re check up on 28th July 2023. When I went on that particular day for check up, the receptionists were busy in their world and weren't paying any attention to my queries or doubts. I also took another appointment for my sister on the same day and paid 1300 on behalf of her as directed by the staff, however before making the payment I confirmed the amount with them and then made the payment. After two days of that, today I have been receiving calls from medicity to pay another 1100rs for my check up yesterday. When I told them that I was not informed about this before and that one registration is valid for 6 months which is written behind the reception desk, they said that only 200 is the registration fee for 6 months which is valid but remaining 1100 is to be paid every time you visit a doctor but 1 week time is free. When I said that I was not having clear instructions about what is the registration fee and it's system etc and that the doctor was on leave for more than a week so how can I avail the free check if he himself was not there, they said that the doctor was not available for more than a week but every patient has made the payment and so I also need to pay it over phone in gpay only. This incident clearly showed the condition of their management and misinformation and how they are looting the poor patients by not providing sufficient info and guidance and later on pressurising the patients over phone to make UPI payments to them. They are not running a medical centre but it is like a business store and we are not patients for them but simply customers. Kindly never visit any medicity centre if you don't want to get robbed by them by providing no/false information. If possible I would move to consumer court and file a case against them.

Tests were not done one after another. There are gaps between each test for 2 to 3hrs because of unavailability of specialists, so we had to spend whole day in testing. Full of miss communication and miss management. I advise that patients should do their testing outside.