Mar Sleeva Medicity Palai - Hospital in Cherpunkal, Puliyannoor - Kottayam, India

My wife and me had an executive check up at this multi speciality hospital located in Cherpunkal very near to the Cherpunkal church. The service is excellent a number of packages are available which are all very clearly explained in the website. I could do the booking online for my preferred date and the hospital called me over the phone to confirm our appointment. The executive check up has a dedicated room next to the pharmacy where you could wait. The blood and urine samples are collected in the same room. The bathrooms were clean and dry although the lady's wash rooms were not so and wet. The staff is very welcoming and extremely kind and helpful. There is a restaurant and a coffee shop besides a gift shop. The restaurant serves tasty meals at reasonable prices, the best I have had in an hospital eating place. The general practitioner who did the final consultation was very kind and interpreted the test results very clearly and lucidly. The hospital is very clearly signposted and is kept very clean. The only three suggestions that I would make are: 1. The wait time at the pharmacy could be reduced: 2. The parking area needs some attention. 3. The hospital must accept UPI payments although right now card payments are possible.

Done full body executive health checkup for parents(costs around 5000 per head for the specific package). The process was smooth and had a seemless experience. The executive health checkup team is really good at their service. Now, regarding the Hospital, it is neat and clean, including rest rooms. Doctors, from whatever we experienced was nice and happy to explain the diagnosis. Labs are good, but mostly you need to wait due to crowd. Parking facility is there, but it should be improved. Medicines from the pharmacy were expensive. Overall it was a nice experience.

The treatment and Facilities are exemplary. The Team was always ready to nurse and help the patient in his needs while I was the bystander for my Papa who was admitted here. The key characteristic difference I felt from other institutions was the communication with the patient, the team always give importance to talk to the patient and understand the patient, even for minute things and the patient was always made to feel that he was taken care off.

I got treated for severe back pain at mar Sleeva in the month of Jun . Dr Vishnu treated me and he is a true angle , and his knowledge has no boundaries, true master and what he does . The doctors and the staff were really amazing . The daily massage treatment staff Saiju Lijo Jibin and Jinu ... these guys are true saviours they took very good care of me . The maintenance staff and house keeping were also doing a commendable job . My treatment was initially discussed for 10 days however it got extended to 18 days due to the severity of my condition . Before coming to the hospital I was unable to stand walk sit or even lie down . The ayurvedic and naturopathic treatment I got cured my problem and I left the hospital able to walk stand sit and lie down . There was still some more recovery to be done but the doctor told me it can be done by taking complete bed rest at home . Which I did and am still recovering . I Am a lot bette than what I was a month ago . And I believe I will get back in shape now . I want to draw attention to post treatment documentation , it was a major issue . The staff at PRO team delayed a lot of paper work . There were some documents required by my insurance company for registering a claim . The PRO team took a long time to get it sent . Post getting the documents one of the document that was not matching my insurance company requirements , ie "a letter from the treating doctor stating reason for prolong treatment " and I was ask by my insurance company to get it from the hospital . I sent an email request on 18th jul and it's now 20 July the request has not even been sent to the doctor from the PRO team . When I call I keep getting one reply they will send it tomorrow . And next day it's a different person who answer and they give same response . I expected a more professional approach to My query . I will be really glad if anyone from the hospital can take this up on priority . I have updated my review to the most satisfied as the PRO team actually reviewed my issue and ensured all my requests were fulfilled. Thank you Maraleeva team .

The health checkup I did here was a very good experience. Me and my family came for health checkup. They prepared a very nice welcome for us there. They explained the details of each test to us and guided us to the place. All in all it was a very good experience and I would like to express my gratitude on behalf of myself and my family to the staff who helped us.

I came here with my mom for health checkup. I appreciate their commitment to health and recommend their services. They guided my mom for all the tests. All the tests were done very quickly and I was able to see the doctor right away. Dr. Ayyappan gives best care support. Thank you team health checkup. I will come here again for consultation and needs.

I recently had an exceptional experience at Mar Sleeva Medicity palai. The doctors were highly knowledgeable and skilled. And also took the time to explain every aspect of my treatment plan.The nurses were attentive, compassionate, and made sure I felt comfortable throughout my stay. The housekeeping staff maintained impeccable cleanliness, ensuring a hygienic environment. Additionally, the insurance department was remarkably efficient, providing clear and timely guidance throughout the billing process."I highly recommend this hospital to anyone in need of top-notch medical services."

I had to visit Mar Sleeva Medicity with my mom. She was admitted there for a few days and the care and service by the hospital staffs were phenomenal. Their attention to details is really appreciable. They have a good team of Doctors with excellent track records. This is not just limited to doctors, but all the other medical and non-medical staffs interacted with us on these days were really supportive. Thanks for that. Especially, the insurance help desk had done a wonderful job. As usual, the insurance provider tried to deny the insurance coverage pointing out silly reasons. But the insurance team supported me a lot to solve the issue. On a similar issue which happened for me in another reputed hospital in same district, when there was an issue with insurance, the insurance team of hospital asked me to work with the insurance company to solve it, pretending that it's completely my responsibility. But in Mar Sleeva, the experience was different. When the insurance company denied my claim at first, they took the responsibility by themselves and gathered necessary documents, took it up with insurance provider and got my insurance approved. A great thanks for that as well.