Malabar Gold and Diamonds - Chavakkad - Jewelry store in Chavakkad - Thrissur, India

It was an amazing experience with Malabar gold chavakkad. They have variety of collections and have a fine set of choices.We were really happy with the staff muhsin who was really supportive and helpful with us.

I recently purchased jewelry and was highly impressed with the exceptional customer service and staff assistance. They had a wide selection of stunning diamond pieces and elegant, simple jewelry. The staff's knowledge and helpfulness made my shopping experience truly delightful. I highly recommend this jewelry store!

Hai , wife n I had visited your chavakad outlet. It was a wonderful experience. Your staff looked very customer friendly. We were handled by one of your staff Sneha. Her friendly approach deserves appreciation. Needless to say, your outlet ambience is fantastic. Keep going. Best wishes

Mr.Dhanesh treated us very comfortably. Very good costumer service experienced

Excellent service. Wide varieties of collections. Really love to purchase from here. Thank you!!

I recently visited Malabar Gold to purchase a gift for my spouse, hoping for a pleasant and memorable shopping experience. However, my visit left me deeply dissatisfied and frustrated with the level of service and overall approach at the store. Upon my arrival, I received a warm initial welcome, which raised my expectations for a positive shopping experience. I was then directed to a sales girl to assist me in finding the perfect ornament for my spouse. However, what followed was a sequence of disappointments that soured my entire visit. The sales girl seemed more focused on aggressively promoting the latest gold scheme rather than understanding and fulfilling my specific requirements for a meaningful gift. While marketing is an essential aspect of any business, the timing and approach were incredibly inappropriate. Purchasing gold is a personal and emotional endeavor, especially when it's intended for a special occasion or person. Instead of empathizing with the customer's sentiment and helping them visualize the ornament they desire, the sales staff prioritized pushing their gold scheme, which I found to be utterly distasteful. Expressing my displeasure, I provided feedback on the lackluster service. However, this seemed to upset the sales girl further, revealing a significant gap in staff training and customer service ethos at Malabar Gold. It's evident that there is a serious deficiency in both management and leadership within the store. While Malabar Gold may thrive in the gold market due to their product offerings, their disregard for updated customer service training and the absence of empathy and friendliness in their staff will likely have repercussions in the long run. A satisfied customer is crucial for any business, and neglecting customer needs for the sake of pushing additional schemes reflects shortsightedness and a lack of understanding of customer-centric practices. In conclusion, my disappointing experience at Malabar Gold has deterred me from returning to the store anytime soon. I sincerely hope that Malabar Gold takes this critique seriously and undertakes the necessary steps to retrain their staff, update their customer service protocols, and foster a more customer-friendly and empathetic environment.

brought new watch, the collections were great, the saleman vishnu helped me to get what i want , malabar gold have great collections in all sections , better than others !!

Sneha was very knowledgeable and pleasant and courteous. Thank you Sneha for helping me find my favourite jwellery pieces.