Mahagun Sarovar Portico Suites - Hotel in Ghaziabad - Ghaziabad, India

An extremely forgettable stay for four nights. Changed my room once because of overflowing bathing enclosure. The new room was not receiving hot water. In spite of repeated complaints the situation was not resolved even when I was leaving the place. Food is also poor. In spite of all these they charge a bomb. Maintenence and the service staff are sub-standard. There were at least twenty problems that I could have written but I think it is too much to expect from an hospitality group who cannot provide hot water to a guest during winter and that too after repeated requests. My room no. was 408. There was something amiss in the plumbing lines to that room.

Value for money. Did our regional service conference. The team was very friendly and helpful. The rooms are clean and spacious. Will recommend for small gatherings and meetings. It is very near to the Metro station and hence the airport connectivity is very convenient .

The rooms are spacious and the food is good. However the maintenance is poor. In my room there were no slippers and no toiletries. They provided when asked. The door latch screw was hanging out. There was no space around the wash basin to keep my tooth brush or the shaving kit. All in all it was not worth the money.

One of the worst experiences so far! 1. Charge extra for breakfast even when its included 2. Service is extremely pathetic inc attitude 3. Unclean washrooms Do check other reviews and try to stay clear of this as much as possible for your own benefit!

My recent stay left much to be desired, and I feel compelled to share my experience, which was unfortunately marred by a series of problems. Here's a detailed review of my stay: 1. **Smoking Smell on All Floors:** Despite specifically requesting a non-smoking room, I was disheartened to find that the smoking smell permeated all floors of the hotel. I voiced my concern and even requested a room change. To their credit, the staff showed me an alternative room, but it was plagued by the same issue. Given that I was traveling with my 4-month-old daughter, it was impossible to relocate repeatedly. This was not only inconvenient but also concerning for the health of my child. 2. **In-Room Dining:** In-room dining left much to be desired. The service was incredibly slow, bordering on exasperating. To put things into perspective, ordering food from external services like Zomato or Swiggy would have been faster. This inefficiency seriously impacted our dining experience and tested our patience. 3. **Towels and Linen:** The condition of the towels and linen was far from satisfactory. Stains on these essential items are not something one should expect from a hotel of any standard. It was disappointing to see that the cleanliness and hygiene standards were not met in this aspect. 4. **Staff:** The hotel's staff, while generally polite, failed to effectively address the issues we encountered during our stay. Their courtesy was overshadowed by their inability to provide timely solutions to our problems. In such situations, a courteous but unhelpful staff can be a source of further frustration. In conclusion, my recent was a letdown due to the persistent smoking smell on all floors, sluggish in-room dining service, stained towels and linen, and a courteous but unhelpful staff. While the hotel has potential, it falls short of providing a satisfactory guest experience. I sincerely hope that the management takes these concerns seriously and works towards improving the overall quality of service to ensure a more pleasant stay for future guests.

Food quality was pathetic. 60% of the guests that were staying for wedding fell ill Atleast 10-15 had to be admitted to hospital for food poisoning. Service was pathetic, even towels too 1.5 hrs to arrive. AVOIDE AT ALL COSTS.

Never expected the hotel to be this bad. Rooms were not hygiene. Breakfast is very limited and tastes ok. Service is very poor and slow. I have stayed in much better hotels with a similar budget. The only good thing about the hotel is the location where you have mall right beside it and lot of shopping, food places nearby.

Service not at all good. Always they ignore if you are asking for something. Lift was not working multiple days when asked was said just walk it's 7 floor only. Technician visited but after much delay. Water in bathroom was too bad, always muddy for initial 2 mins. Water always logged in bathrooms. Only positive point of this hotel is it 's in best location with bad service.