Magnus Star Residency, Koregaon Park Annexe - Hotel in Pune - Pune, India

I have to say that being regular to this hotel with my friends for so many years, now the service has deteriorated to an unacceptable level. Spider webs in the Washroom. Faucet Spray Not Working. No Toiletries given. Gave Single bed For King size booking. Bed Cover Stinking. Bad Front Desk Behavior - Ashish.

Unexpectedly this property spoiled our family hotel stay experience. Right from the hotel manager and receptionist and room service staff lacks guest friendly attitude. They are all either under trained or unfit to provide quality service. Especially the manager and receptionists are very rude in their behaviour. Let me share one incident that happened with us. We ordered lunch and room service staff took the order and told us to wait for 30 minutes. After 1 hour was gone I called up to inquire about our food since it wasn't delivered amd no information was given to us. So, room service staff told us that food can not be prepared so, look for other options. How often does it happen that a restaurant takes the order and forget about it? On escalating this issue with the manager, he had no solution and no sorry attitude towards how seriously bad experience we had to suffer. Coming to the room situation that we were given, Bathroom shower was all disarrayed in dispersing out water. There was no tap in the bathroom. In my life I have never seen a hotel bathroom without a tap. How can someone use a bathroom without a tap? The bathroom door latch was not working and the door would open automatically. How embarassing it is when you are staying with your family having kids and the bathroom door can not be locked. Breakfast food was tasteless, chutney and sambhar had no salt in it. Service was very slow.

Rooms are clean and spacious. Bathroom toiletries should have more options. Check-in check-out was swift . Hotel should have reward points for frequent guests. Planning to visit again.

Don't waste your money. Even in suites, the washrooms are pathetic. My three day trip was ruined because of the stinky smell in the room. After informing the staff thrice it was not cleaned. The staff is very rude. They will yell at you if you tell them about the room service. Instead go for a low budget hotel but not this one.

Rooms are big, neat & clean. Hotel location is good. However every room has ac & fan problem. Many washrooms within room have no lock. Whenever, whatever customer complains or suggests then either it is not listened too, not implicated or opposite customer is doubted. Difficult to see Hotel of this category offering hand soap for hand wash & bath. Management running hotel for just sake.

My experience was good but not how i expected it to be, I called them to book a room in advance and they confirmed me that yes the room is available so I asked them to confirm my room and that I was about to reach the hotel in 45 minutes after which I would do the rest of the formalities at the reception. I was driving so i could not check my messages where they texted me to pay the 50% Room charges in advance and When i was just 5 minutes away from the hotel, I got a chance to check my phone and saw another message from them saying that they just got sold out. That was quite disappointing and I had to request them to check if anything was possible and they did help me with a room last minute for which I was really happy. What i actually wanna highlight is, the staff at the reception can be a little more polite and open to feedbacks rather than arguing with the guests as I had an experience where I shared a feedback but instead of accepting it the person at the reception started arguing in a not very customer friendly way.

Overall experience is average. Hotel could much better considering the location and nearby crowd. Adequate Toiletries were not in place, no support on quick arrangements... Breakfast menu was fine.

Pathetic experience. Booked room thru online. When extended the room for two more days, did not honour the rate. No tap in the bathroom. Mattress for the third person was in a bad state. Not staying here again.