Lords Plaza Surat - Hotel in Surat - Surat, India

Stayed here for two weeks. I did not have much conversation with the staffs but they seem quite friendly. However, the rooms and the gym definitely need renovation. The sofa in the room is very dusty. The gym was also dusty. Foods were nice nevertheless cups and cutlery were not cleaned. Friendly staffs, nice people, but hotel conditions need to be improved. The valet staffs were friendly and supported.

This is a 2 star hotel but with higher prices. The rooms are old and in serious need of renovation. The staff is great, however, and very helpful. There are some major issues other than being old. The hotel has an infestation problem that needs to be taken care of asap. They don't have irons in every room and it's a shared commodity for the floor so you are literally waiting for your turn. The breakfast is pretty decent and the in room dining is excellent. The location is great and probably the main reason to stay here.

Surat is best accessible by train. This property is close to station. Spacious hygienic rooms, prompt service and strong understanding by kitchen teams when you place special requests. Have stayed there 3-4 times and will continue to choose Lords Plaza when in Surat.

Stayed for 8 days. I came to Surat to for a religious courses and not a holiday. So this hotel was very good for me. Its location was very convenient to our meeting place. Many five star hotels were 30 to 40 minutes away. Service was excellent. Although some things did not work as they always should in every hotel, like door keys and wifi, the staff was extremely helpful in eliminating the inconveniences. Breakfast was good. Laundry was on time. Although all staff were helpful, I must make special mention for the followiing staff who helped me consistently, namely, Mr Gaurav Pariyar, Mr. Santosh Bhatt, Mr. Ashok Patel, Ms. Divya, Ms. Deepika, and Mr. Rohit. Thank you for your good service. Hope to see you soon again on my next visit. God bless.

Rooms : the quality of the water is poor and the room is quiet old fashioned and the bathrooms aswell. The ac was old in our room and the bed was nice and all. Service: service was ok as it was under staffed and no one to pick our bags and while I was picking them up one of them offered to help but I guess for money I was near the car and it was 2 feet away like bro I came all the way from there no need . And there was only one staff helping with the beds I feel sorry for him. Location: it is in the middle of the road and the parking as well but it was under supervision 24/7 which was great and the rooms were sound proof I guess as there was no noise of the traffic .

Located in a busy area near railway station, the hotel does not have a campus. You walk in straight from the road. Parking is roadside but safe and under watch 24X7. Rooms are fairly sized, well appointed and well maintained. They are soundproof , not allowing street and railway noise to get in. Restaurant offers good food, breakfast spread is good but the service personnel, though polite, need some training in handling orders efficiently. They have a wine shop on premises but the person who is expected to issue a permit is non cooperative and reluctant to work. Rather than issuing manual permit he directs you on a photocopy shop to get an online permit. The lady at the shop is rude and indifferent.

From outside hotel looks ok but inside looks like lodging rooms not good staff are vary unprofessional they don't value customer food quality ok ok not too good as name suggest I stayed two times for 8-10 days each time but both time bad experience will never recommend any one to stay smaller hotel in city much much better than this hotel

No handwash available.. Cleanliness poor in bathroom commode.. Kitchen.. Restaurant very poor.. Rates very high as per rooms and facilities.. Food taste ok.. Tea coffee not seved fresh.. Is it 3 star?? Many 2 star are better.. What are they charging for?? 5k!!