Lemon Tree Premier 1, Gurgaon - Hotel in Gurugram - Gurugram, India

Worst hotel I can imagine that includes rooms, front desk, housekeeping, cleanliness & customer service, which they don't believe in. Extra Charges which they explain or gave me any kind of documentation and explanation was printer not working. There printer only didn't work for extra what they have charged, rest they can print out everything. Extremely worst staff at front desk including manager. Gave me smoking room when request and booked non-smoking room and very first night I got allergy and got sick during all my visit to India. They changed my room next evening where the night desk clerk promised me to do it early morning when the hotel was vacant. They move me to different floor where the renovation of the rooms was going on, fully dusty floor bad rooms bathroom was leaking have bad stains in bath tub and mats. Hairs all over bed and floor. Dusty floor. There's too much to mention but I don't want to get stressed again remembering that. Again worst of worst staff & cleanness. HIGHLY NOT RECOMMENDED.

Looks like this property is on SELL and they only care about revenue to secure more fund and hardly care for customer service. 1. I booked the business suites and paid in advance for 3 days. Check in time is 2 PM and I reached few hour late due to flight delayed. I found receptionist saying, they marked my booking as No show without informing me and gave my room to somebody else and intentionally made double money. After having long argument, they alotted me room like store room which was full of dust 2. Housekeeping / receptionist , never answer your call 3. Room was like 500 rs OYO room, 4. Moreover receptionist has an audacity to say we don't have any room and I was like what about my booking ? Therefore please be careful before to book this property

Rooms are well maintained but they have started showing their age. Service is good and buffet is upto the mark. But there is no private parking space and one has to park their vehicle on the common parking ground just opposite to the hotel. So, it is not a big con but does impact the sense of security you get when you park within the hotel premise.

Stayed there for a week and absolutely love the place and the friendly and useful staff. The place was very clean. The staff very nice and the chef cooked such nice food. Chef khanna even shared a recipe as I was absolutely in love with the food. I have only good words for you guys. Thank you for looking after my dad and myself. Well definitely recommend this place.

Cancels the accommodation on the day of check-in citing some power outage etc., and doesn't pick up phones for the whole day. Talk about importance of customer service in hospitality My friend stayed in there during those 2-3 days without any issue clearly, they came up with a reason for being oversold than their capacity..

Itinerary services are excellent!! Staff available at the restaurant is superb . Food provided is excellent. I would like to appreciate specially the Chef Gaurav Khanna for his special attention given to each one of us as per our preferences. We just felt at home I would like to appreciate Sonu kumar & Prateek for his Room service..

Comfortable place to stay in Gurgaon. This was my second visit to the hotel. I travelled with my toddler. One of the worried of travelling with kid is food, but Chef Gaurav made sure that he get extremely nutritious home cooked food. He remembered us from our last visit and this time he knew exactly what my son liked. He also packed some food for our journey back. Definitely one of the best experiences I have had thanks to Chef Gaurav

liked a lot our stay in Lemon Tree Premier Hotel. Staff is friendly, breakfast buffet is very good. Chef Gaurav Khanna cooks amazing dosa, perfect pancake and was super friendly. Next to hotel a lot of restaurants, nice area. I would come to this hotel again. Thank you