Lemon Tree Hotel, Chennai - Hotel in Chennai - Chennai, India

Extremely disappointing and unprofessional service. Despite having a pre-booked room with a check-in time of 2 pm, we arrived at 8 pm only to find that the room wasn't ready. We were made to wait for 1-2 hours. Additionally, although we had reserved a room with a king-size bed, we were given two separate small beds. Even after paying for extra bedding, we weren't provided with any blankets or quilts. Their explanation was that they were fully booked, but if they couldn't manage, they shouldn't have accepted our reservation. Who is accountable for our sleepless night?

This place looks like a lodge . The room, interiors etc gives a very run down look n feel. Room service has limited options. Unless extremely finicky about staying close to airport avoid this hotel.

Friendly front desk, quick and helpful. Only reason for a 3 star. Else would be 1. Terrible restaurant. No concept of service. Most unhelpful staff, behave like they are doing a favour. Asked for toast - didn't get, asked for another cup of coffee, looked into the cup - is there a ration on coffee? Dinner in the room - food half cooked. Room - wash basin water doesn't drain. Not a place if you expect basics to be in place

I really liked my stay in this hotel. Very kind and politely personal. Clean room, good service. And i was really surprised to get such a nice room for that price.

I stayed here for 2 days, stay was excellent, service was very good. Food was tasty and fresh. I enjoyed the Stay. Restaurant manager Lakshmi was handling the customers efficiently, Met the chef Naveen too. Fantastic team at Lemon tree.

I checked in Tuesday evening. Starting off with trying to book over phone was bad, although the website said rooms available customer service could not book room via phone. There is no option to remove service change of 15% . If you ask to remove the service charge they will just add that amount to room bill saying its their policy. The room I stayed in 714 was very bad, the rest room had all stains, the toilet had brown stains, bedsheets were not properly washed they had brown stains. No mosquito repellent available nor they provide an iron box. When I called room service to avail my smile points towards any discount or food they could not figure out how (smile points is just a bogus). Since I was there only for a night it was ok.

Centrally located business hotel, rooms are dated and aging badly. Bathrooms look poorly kept with mould on the corners. Flooring is worn out and the laminate disintegrating at places. Would avoid unless the location is of consequence.

Location is central... Absolutely right Close to airport, not far from trade centre. Rooms are functional, scope to improve. The AC is loud, tardy. Even when off there is huge rumble of the AC. And takes hours to get cool. Breakfast is served in time and efficient. Enough variety and choices. The room service, housekeeping is at an issue. I pointed out the issues but could not talk to a housekeeping supervisor... The worker at the end of the chain is full of courtesy, but he is not making the decisions. The differently enabled workers are a great idea of the management. I would visit it again inspite of the housekeeping lacunae.