Le Royal Meridien Chennai - Hotel in St.Thomas Mount, Ramapuram - Chennai, India

We booked for twin room. They provided us king size. We asked them to change to twin room. They again put us in another king size. Frustrated we just decided to live with it. Also the service was bad.. for all request we had to call them back after 1 hr and request again. During checkout I informed the reception about this. They sang the chorus sorry it won't happen again.. never again will I stay here until they improve their value for customer

This place was disgusting. When I got the room and asked for a second key, they responded with "we are out of key cards". Then, I went in the room and it reeked of cigarettes. I asked them multiple times to come clean the room so it didn't smell of smoke, but both times after they "cleaned" it, the smell would go away for an hour and come back. At 4 AM, we had to go downstairs and yell at them to get us a new room. We are now feeling sick from being in the room. Staff was unprofessional in handling this issue. When I pay for a luxury hotel, I expect excellent service, but today I felt like sleeping on the streets would've been better.

Had horrible experience for a day stay on 4,Dec,2023 during cyclone/ heavy rains conditions. Add the following: 1. Rent for a normal ( min)deluxe room was almost double EXPLOITING the troubled situation.When asked " Is it fair?"-he answered " Rent changes every day" 2. TV in the room was not working- when asked " services"reply came- " it will not work ,sir". 3. Small hand- towels were not even provided . 4.Room slippers are not kept- is it 5 star or 2 star??- and when asked, she replied same will be sent, but it NEVER came. 5.Bed linen was so bad. 6. Reception counter guy was expressionless when I told these. Request Management to look into above, if the property is to sustain in business.

Pretty close to the airport and very cordial staff at the hotel, Shilpa from guest relation was very helpful and cordial while I was waiting at the lobby. Overall a good experience at the property. Very classy and rustic feel to it.

Beautiful place, room service very prompt and friendly. Buffet breakfast and dinner absolutely fantastic. Staff very supportive and giving best timely service.best Bell boy Mr Ajay Manikandan wonderful help. We would not only recommend but will like to visit again and again.thanks for making our 6 day stay memorable.

I didn't particularly enjoy my stay there. I found bugs in the bed and the pillow covers were not clean. The restroom was also unclean, with mold visible in various places. I would not recommend this hotel for a longer stay. Before checking out, I even complained to the receptionist, but he seemed unconcerned and simply wanted me to leave. The food (buffet) was enjoyable, and the staff were friendly. However, I would not rate this hotel higher than 3 points.

Beautiful place, room service very prompt and friendly. Buffet breakfast and dinner absolutely fantastic. Staff very supportive and giving best timely service. We would not only recommend but will like to visit again and again.thanks

There's something about this place that makes your stay somewhat uncomfortable, which i can't put a finger on. It's it the hard check in process, is it the tight upper lipped guest services reps, non working wifi, cozy looking but not the best sleep ever you get here, or is it the way they haggle you to make you pay for something they say over the phone and something else st checkout time. Not the best of hotels i've stayed at before.