Lakshmi Palace - Lodge in Madurai - Madurai, India

Very clean and hygienic and spacious rooms, Decent food. Most city tour points are close by. Good for leisure or business traveller on budget. Staff is friendly and helpful. I would definitely recommend this property.

I am writing to express my deep disappointment and frustration with the extremely poor service I received during my recent stay at your hotel. I had booked two rooms online well in advance and even had a confirmation voucher, yet upon arrival, the hotel denied providing us with the rooms, claiming that they were full. This was an incredibly frustrating and unacceptable situation to be in after a long journey. After enduring a lengthy wait and finally speaking to the hotel owner, we were eventually provided with the rooms we had originally booked. However, this whole ordeal caused unnecessary stress and wasted a significant amount of our time. It is completely unacceptable for a hotel to overbook its rooms and inconvenience guests who have made confirmed reservations. Furthermore, the behavior of your reception staff was highly unprofessional and rude. I was shocked to receive phone calls at midnight, insisting that I park my car in a different location. This disruption to my sleep and the lack of consideration for my comfort was completely unnecessary and disrespectful. As a guest, I expect to be treated with respect and receive the level of service that is promised and deserved. Regrettably, my experience at your hotel fell far short of these expectations. The mishandling of our reservation, the inconvenience caused, and the disrespectful behavior exhibited by your staff has left a lasting negative impression. I strongly urge you to address these issues promptly and take the necessary steps to ensure that such incidents do not occur in the future. It is crucial for your hotel to prioritize customer satisfaction and provide a welcoming and respectful environment for all guests. Training your staff in proper customer service etiquette and improving your reservation management system would be a good place to start. I hope that you take this feedback seriously and use it as an opportunity to improve the quality of service at your establishment. I trust that you will take the necessary actions to rectify these issues and prevent similar situations from happening in the future. I look forward to hearing from you regarding the steps you plan to take to address my concerns.

Very worst to the core. Fully money minded people. If you book a room even though it is available, they deny to give when they get a customer who offers to pay them more. Don't ever go to this cheap minded hotel. Also fares are too high.. There are many good hotels than this trash. Look for that

Room is good with good sheets but the TV and some switches were not working, No Bath towels, water, Soap was not provided.

Terrible place, don't book through online, they overbook the rooms and simply say contact customer care. I booked room, fully paid online and reached hotel very late. They simply turned me away. Didn't give proper reply also. Never go to this place.

Rooms are nice and best for the price. The receptionist guy at night is too rude and not customer friendly. After a tiring journey, we had to explain and ask him things many times. But the owner or hotel manager was very nice and diplomatic and responded to our issues well.

Good place with neat and comfort room that too budget friendly - near to bus stop is added advantage. Friendly reservation staff and room cleanliness also ok. The only thing is shower was not working so need to take bath by bucket. No dental kit provided, soap and towel provided. Air conditioner is good - overall a good experience

Property located at residential area far far away from temple. Multi storey property used for commercial purpose yet no lift or anyone to help. Don't even have towels to give in room. We checked in at 4 PM and repeatedly asked for towel for getting bath before darshan at Meenakshi Amman temple. We got the towel at 9 PM, about half an hour after returning from temple. AC was not working efficiently, even we were sweating setting the AC at 17 degrees. The comforter and the bedsheets were dirty. And the travel agent Dexter Holidays, Chennai said this was a 3 star property ......