Kwality - Restaurant in Kolkata - Kolkata, India

Established at New Delhi in 1940 by the Ghais, The Kwality started its Kolkata journey with a restaurant in Park Street in 1952, followed by this branch at the Ballygunj Phanri in 1956. The house also owned the famous Kwality Icecreams of Kolkata -- later sold off and co-branded with Walls. Renovated during the pandemics, the restaurant (and bar!) unmistakably retained its old world charm with friendly and courteous waiters and managers. I have been to this place many times for the last 35 years or so with my friends -- who grew up with me -- and my family. Never got disappointed.

Had been for to Kwality Ballygunge for a family dinner after a long time. The place did not look so great but was spacious. We were the only family out there. We had chicken tetrazzoni, chicken stroganoff, chicken cutlet and tutti fruti icecream. Food was good. Parking ofcourse is a problem.

Like the name suggests the place is absolute quality. The attendants are extremely friendly and are always looking to help you out. They are very kind and sweet. The quality of food is excellent. The chicken and fish taste amazing. And the entire ambience is cozy and comforting. Definitely worth a visit

One of the eateries in Kolkata with a legacy. Found the place underwhelming, the food nothing more than okay. One of thos places that rely more on legacy and customer loyalty than something in the food that stands out.

They can do more about the ambience....with more lighting ..food was good..service was even better..i found the fish orly too oily....chicken escalope was great too..and yes ..also mutton keema n paratha..yum.. Go enjoy if you to wish to get the 70's ..80's feel

Very bad place, never visit this place. I had went on 18.09.23 and order one munchow soup and crispy chilly babycorn , I had waited for more than 1:30 hours but not got my order. Their staff is only busy in servicing drinks to other . When I asked for my order they said wait for some more minutes. Again after 20 minutes my order didn't turn to me. Their team is very bad . I recommend never visit this place. Very very bad experience

A restaurant of bygone era of Bengali power in Indian business. Safe for women, as 8 out of 10 customers, I saw are . Value for money, good cutlet

The air-conditioning is lousy. The food is just about average. But, the attitude and behaviour of the steward Mr. Upender and the Manager Mr. Jiten is just awful and terrible. Mr. Upender is absolutely ill-behaved, ill-mannered and lacking in etiquette. He is extremely arrogant and does not know how to behave with and speak to a customer. He made absolutely baseless, irrelevant and out-of-context statements, remarks and comments about and against me, without absolutely no rhyme or reason at all. He had absolutely no business to do so. But it is sheer arrogance that has gone into his head. As regards Mr. Jiten, although he did not speak to me, he is hand-in-glove and acting in collusion with Mr. Upender and he is providing full support and backing to Mr. Upender, as a result of which Mr. Upender has become emboldened to speak and behave with me in the manner in which he did. Subsequently, finding no other alternative, I was forced and compelled to complain to Mr. Rajiv Ghai, the proprietor of "Kwality" Restaurant, but I am extremely sorry to say, and it is very sad and unfortunate, that Mr. Rajiv Ghai has remained completely silent and inactive over the issue, which only goes on to show and prove that Mr. Rajiv Ghai has provided tacit support to both Mr. Upender and Mr. Jiten. Subsequently, after the kind of behaviour I received, I have stopped visiting "Kwality" Restaurant, Ballygunge Phari, and have vowed never to visit again. I mean what I say and what I have narrated is the truth and nothing but the truth. Extremely bitter experience.