Kusum Hospital - Hospital in Anand - Anand, India

I have taken my daughter to Dr. Mrugen many times and he is knowledgeable. I would not question his work knowledge because that is reason I have taken her every time she has been sick. But today was a horrible behaviour by him and his staff. I went in at 8:45am and was first to reach. My daughter had vomitted more than 7-8 times and I had no way to bring her to hospital due to absence of my husband in the night. I told the nurse please it is urgent please inform doctor that we have to see him first. She assured she will send us first but someone had called at 8 AM and booked appointment. He turns out to be Dr. Mrugen's friend and he got to go first. When I asked the nurse she said doctor has not come, they have gone to see another doctor. Don't worry I will send you in. I have a diabetic mother who is also equally exhausted. We had been lied to and cheated by the staff and when I confronted in anger that I had been waiting to show my doctor, dr. Mrugen screamed sorry back. Is Dr. Mrugen knowledged ? Yes Is he empathetic? No Does he have the maturity to handle all types of patients? Absolutely no! Education is not enough - Empathy and Ethics matter. Either he has trained his staff to lie or his staff is completely unethical and incompetent. In either case of whether we had wrong expectations or he had been wrong, he shouting at an exhausted mother and not being calm shows he is arrogant. There are many like Dr. Mrugen in the medical field. Such doctors are a shame to education field! Reply to the response: it is about lying to us. If the staff had informed that there is prebooked appointment and we are second in line, it would have been fine irrespective whether the person in front is doctor or not. We waited for an hour, the friend doctor's patients would have also waited for him. You have to train your staff to not lie and you had no rights to shout just because you think you were doing the right thing. Shame for your education and your role in the society.

Best place for your child's health. Cleanliness and hygiene is maintained very well. Dr. Mrugen Mehta is a brilliant doctor. His diagnosis is very perfect and he is an expert paediatric doctor. It is an assurance that our child is in safe hands

Please don't visit I had very bad experience because my daughter got cough and fever she got the treatment before 3-4 days and there was no improvement When I visit today they ask for case fee again So these people only hunger of money They don't have humanity Not all hospital policy it's just yours where reception staff clearly says patients to pay first and then visit to doctor otherwise you are not allowed to meet doctor And you are talking about 2 days but we need to check 3-4 days untill medicine got finished then we know how much improvement

Dr. Mrugen Mehta is a very good, polite & knowledgeable doctor. We visited today for our 5 month old son with many queries and confusions. Dr. Mrugen gave us proper guidance and genuine solutions and explained us very well. Dr. gives desired time to each patient and no unnecessary medicines were given. We were very happy with the diagnosis. We got more than expected service today. Best doctor for children. The staff is very friendly. My son played with them for a long while.

Best Hospital for children in Anand, Doctor and Staff very supportive. Children Play area available so my children feel like he is at home. Thanks Dr. Murgan Sir and His Supporting Staff.

Excellent Hospital. Dr Mrugen Mehta has been very polite, humble and patient in answering all my queries. He answers any query related to my baby on WhatsApp any time of the day. Really very good to meet him and consult with him for past 9 months.

Un professional staff. We were there for vaccination but they haven't vaccine . And ask me to came tomorrow. Rediculas service and support.

Bestest children hospital in Anand ..... Very good doctors