Khazana Jewellery Private Limited - Jewelry store in Hyderabad - Medchal Malkajgiri, India

Wrost Customer Experience. Showroom Experience is another level. Staff and Manager are not Customer friendly. People sitting in billing and Old gold re-evaluation are lazy. Takes 45mins just to get old gold re-evaluation. Ornaments selection took 15mins. But the others took 2.15hrs. I will never recommend this store.

I had bad experience with manager about two wheeler parking. We have payed monthly scheme, went to take ornaments after completing 12months payment. Parked vehicle and tried to have cool drink at beside shop, they told us to take vehicle along with us even we told that came to take ornaments. They took 2hr to complete billing. Very bad experience. Took ornaments and stopped to pay schems at Khajana. Started the same schem in some other jwelleay shop.

Worst customer service. Never apply for scheme in Khazana. The behaviour of staff changes once we say we will be paying through scheme. Experienced this multiple times, whenever I start a scheme assumes it will not happen next time, but everytime it is the same service. They make profit out of us yet disrespectful.

Their customer care service is worst. We had a scheme running in this branch and when enquired about closing the scheme for purchase they informed 10 installments is enough in the call, we went to the store and then they informed we have to wait till 30th as 10 months also have to be completed which was not informed in the call. We came from far away in rain by confirming details but of no use and wasted our time. When I informed the same to their manager, he reiterated what was said during scheme initiation and have to wait till 30 or will get only 80 percent of benefits. He never looked apologetic or accepted the mistake on their employee end. Expected little more professionalism to customer issues, I would be happy if he just said a sorry. Never going to visit this store again

There is a good variety of collections in gold jewellery and the staff are also knowledgeable with good hospitality. But I am facing one problem, which I would like to address here for others wish that they should not face the issue which I am facing. I took one Gold flexi from Khazana jewellery @ madinaguda branch in Dec,2022 which was recently completed. But according to the offer which is valid in Dec, 2022 that one gift will be associated with my plan which will be delivered at the time of completion of the Gold Flexi plan and the same should be delivered to me. But recent past I visited the Madinaguda branch but the staff is trying to make me understand that such gift plan is not available now, so pls let it. But I showed them the agreement letter when the flexi plan taken, the same staff clearly mentioned that, Gift is pending and will be delivered during completion of plan. Then the staff assured and make noted details of mine for arranging gift as per plan. Which is not yet handover yo me and under process. And the staff told me to take follow up instead of their information.. So, my call to all of you that, pls collect your gift if any applicable to your purchase or plan assigned by Khazana management immediately to avoid such type of headaches.

You will get worst experience if you go this branch. Staff are arrogant. Will not properly explain. Arrogantly reply to our requests. Staff should be transferred by the management. Making charges are very high. Avoid going to khajana. Temple jewellery Making charges are ~25%. This means 1/4 of gold they are taking. Others are offering at very less price. Government should take proper action on these Making charges, they have to Cap the Making charges. Otherwise a day will come where these people will say 50% Making charges. Finally, don't waste your time going to this branch. Khajana, Please don't ask my number in reply, retrospect your branch and Staff.

Good but crowded and less staff no one attends and take requirement, for billing they ask us to get process done. Ane after payment. You need wait for product to take item.

Too much crowded. Thats why staff's attitude is like do select fast and leave. They do not entertain you if you takt long for selection. Available designs were good and unique.