KFC - Restaurant in Kottayam - Kottayam, India

Poorly maintained KFC shop with worst service. No one bothered to clean tables. After multiple request finally we found other table by ourself removing some used cups. Everywhere waters are leaking from top, may be leakage from ac. All displayed items are not available. Order items were delivered after 30 minutes (at the time, only very few customers orders were there and they promised me max 15-20). From the ordered items some were missing and they provided the same after informing. First time I am seeing such a worst KFC shop.

Food was ok but quantity was so poor for the rate. Needs improvement

Hello, i have ordered some kfc from this location through Zomato for Rs2000 and i haven't received my full order. Some items are missing. 3x zingers and popcon is missing. I have called the customer care services and they said they are going to call back which i haven't recevied yet. They do not even provide the branch's phone number. Worst service.

This was my first experience at KFC Suburban Sq. Kottayam... First of all the service received from the staff named BIJITHA was horrible.. Teach your staff to be friendly! The food received was very oily and bad.. We ordered for 6 piece of hot and crispy chicken..and we received only 5at first..The atmosphere was also bad.. Flies were there..Not properly cleaned... 0/5

Worst KFC I ever visited in kerala. Display items are not available all the time.quality of food also worst. Customers handling is very poor they didnt even know how to handle customers. Even display items are not available, but when we order those items separately, everything is available. It was such a pathetic outlet I have ever visited. Staffs always have no care attitude. Staff don't know how to pack food items. I am surprised why management's not looking in to this issues after getting too many negative reviews. After the recent visit I glad to inform everyone they changed alot in every aspect. So I need to write this review along with my past review and I changed rating from 1 star to 3 star

I recently visited KFC, and I must say that I had an extremely disappointing experience. The first issue I encountered was the lack of cleanliness at the tables. They were visibly dirty, and it was clear that they hadn't been properly cleaned in a while. When I called for assistance to have my table cleaned, I was met with an unsatisfactory response. I was told that they were too busy to attend to it promptly, which is unacceptable for a restaurant of this caliber. What was even more disheartening was the attitude of both the staff and the manager. Instead of addressing the cleanliness issue and attempting to make the situation better, their response was essentially, "That's all we can do." This level of indifference and apathy towards customer satisfaction is inexcusable. As a result of this experience, I have decided that I will never visit this KFC location again. Cleanliness and customer service should be top priorities for any restaurant, and it's clear that they are falling short in these areas. I hope this feedback can serve as a constructive reminder for KFC to improve their service quality and prioritize customer satisfaction in the future.

Yummy food especially for my children they are very happy.... Very polite staffs.. Keep it up Team,

Order ultimate saving bucket which consists of 14 pieces but received only 8 pieces.