Keys Select Kochi by Lemon Tree Hotels - Hotel in Kochi, Ernakulam - Ernakulam, India

Worst experience. I always chose keys when I had some.meeting or exams at cochin for my stay since I had a nice experience there previously. But during my last trip I made up my mind that I am never going back there again. I can't say how upset i was during the entire stay. The rooms were too costly which I didn't mind at all since I trusted that keys would be best. I traveled with my husband and 2yr old kid. The booking was for keys indulge. And honestly I didn't find any difference between the normal room and keys indulge room at all. They said it would be sea facing but we got a room which was building facing. The room smelt really bad and we had to call the reception twice for room freshner. The bathrooms were not well kept and not clean as usually it would be. The receptionist who took the call was having a really bad attitude and her mannerism was also not cool. Wonder why she choose hospitality as a profession when she can't be hospitable towards customers. Speaking about complimentary breakfast it was very worse. They promise kid friendly breakfast options but nothing was available for kids. The dosa was sour and the Currys were spicy. The juice was fermented and no drinks were available for kids. The bread was very dry and oats was cold. The dinner buffet cost 900+rs and also didn't have much options. Overall very poor food served at keys cafe. Writing this long review so that next time someone choose keys they choose it after thinking twice. Disappointed.

Had visited with family the worst customer support at the time of check in and front reception. No one was there to assit or take the laguage. Not worth for the price they are charging. OYO flag ship rooms are better than this one No proper invoice was provided at the time of check out time. NB: Morning Breakfast and Restaurant staff was Good

We had a great stay in keys which was for almost 2 weeks. The stay was amazing and complete value for the price. Room- rooms are not that big. However, sufficient enough for couples. Washrooms are cleaned and is being maintained. However, rooms floor/ tiling/ walls need maintenance. It shud definitely undergo a renovation. Wifi- wifi speed is good. However, it keeps ok fluctuating which results into continuous disconnection. Neverthless i found its better than most of hotels. Laundary- laundary services are good too.. they give you a pair or two complimentary. That again needs to be confirmed from the hotel staff. Food- foods are good, but can be better. Not much in variety per say buffet meals. Lunch and dinner are still fine, but breakfast mostly contains south indian dishes, which not everyone Will prefer. Further, choice of fruits and sweet dish can be better by giving more varieties. Parking- available, both open and shed parking. Gym- gym just have two treadmills and only two more equipments. This needs improvement, as its not sufficient enough. Location- the hotel is just next to KERALA FOLKLORE MUSUEM, which is a again must go place. Also, its closer to thevara bridge from where u get access to FORT KOCHI. Overall- overall it was a good stay. But the appetite as well as maintenance cud have been done.. hotel staff are friendly too.

I knew the lemon tree as a good hotel chain but this one was not properly maintained at all. It was so dusty outside on the walls and window. Rooms and beds were so small for a four star setup. The only good point is their breakfast and location.

The booking price of a room (without breakfast) when booked through MMT, Goibibo etc is same for one adult occupancy and two adults occupancy. I booked for one adult occupancy but later my sister joined me. The hotel demanded additional money for this. The staff were courteous and prompt. Food was average. Location is average. Room was average.

Very nice Hotel. One can save lot of money by choosing this hotel instead of other high paid hotels. Amazing view, healthy foods, Parking Area, ... everything is so nice in this hotel.

Brilliant food , neat & clean premises , decent service and the best part : friendly staffs , well trained and sweet . A pleasant experience and stay indeed definitely recommending this

Keys Select Kochi is one of the worst places to be in, given the price. It is no where a four Star property. Carpets in the corridor are dated and it stinks. 24hrs Hot water was not available even after multiple requests. Rooms are too small, no toiletries. Breakfast is average. I had to cancel my four nights stay and reduce it to just one night. I would recommend Trident Kochi or other hotels nearby.